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src/content/docs/learning-paths/surge-readiness/concepts/index.mdx

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@@ -21,12 +21,16 @@ For the security and protection of your account, be sure to register all account
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2. Select more than one Super Administrator to ensure appropriate access when needed.
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:::note
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Refer to [Manage members](/fundamentals/manage-members/) to learn how to review and update registered account users.
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:::
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Failure to register account users can create issues with our ticketing system. Unverified users who contact support will be funneled to the self-serve queue rather than the Enterprise queue which can result in long wait times.
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We strongly advise against credential-sharing which can jeopardize the trust and safety of your account.
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Note: Refer to [Manage members](/fundamentals/manage-members/) to learn how to review and update registered account users.
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## Confirm user and domain administration
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- **Multi-User:** Provide role-based permissions to a group of users to better control the administration of your domains. Each user has their own role and limited API key.
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## Additional items
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- Check when your [SSL Certificates expire (only custom and origin certificates)](/ssl/edge-certificates/custom-certificates/renewing/)
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- Note: Certificates managed by Cloudflare are auto-renewed
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:::note
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Certificates managed by Cloudflare are auto-renewed.
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:::
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- Review your Operational and Disaster recovery preparedness
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- Enable Load Balancing with smart cache strategies: Use [Cloudflare Load Balancing](/reference-architecture/architectures/load-balancing) to distribute traffic across multiple healthy origins, and increase cache-hit ratios by leveraging [custom cache rules](/cache/performance-review/cache-analytics) and [edge compute](https://www.cloudflare.com/learning/cdn/caching-static-and-dynamic-content/) (e.g., Cloudflare Workers) to offload origin traffic during high-demand periods.
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- Configure failover pools and back up DNS with a playbook: Set up [Cloudflare Load Balancer failover pools](/reference-architecture/architectures/load-balancing) to automatically redirect traffic to healthy origins if one fails. Export DNS records for safekeeping and prepare a clear [incident response plan](https://www.cloudflare.com/learning/performance/preventing-downtime) that includes steps for re-routing or recovery.

src/content/docs/learning-paths/surge-readiness/support/resources.mdx

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| Critical issues such as attacks (reactive) | - Call the 24/7 Emergency Support line <br/> - +1 (650)353-5922 (US) <br/> - www.cloudflare.com/ecp/support (global lines)|
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:::note
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For security reasons, Cloudflare Support only assists individuals whose email addresses are validated against the list of registered account contacts. Review and update all contacts accordingly in your Cloudflare Dashboard.
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For security reasons, Cloudflare Support only assists individuals whose email addresses are validated against the list of registered account contacts. Review and update all contacts accordingly in your Cloudflare Dashboard. For more information, refer to [Manage members](/fundamentals/manage-members/).
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## Additional resources

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