Getting a "Failed to process video" error while checking the job status of the uploaded video.

[madhubala-g-1695]

Team,

We’re encountering a “Failed to process video” error when querying the job status for uploaded videos.

Here’s an example of the error response:

{
  "jobStatus": {
    "jobId": "d004n3qbh3us72spkh2g",
    "state": "JOB_STATE_FAILED",
    "error": "video processing error for job: d004n3qbh3us72spkh2g",
    "message": "Failed to process video",
    "did": "did:plc:xxxxxxxxxx"
  }
}

Below are some of the job IDs associated with failed uploads using the upload-video endpoint:

d001lfh96ogs72u5pt5g
d004n3qbh3us72spkh2g
d00492kqkvks712q7bg0
d0016iqbh3us72sihus0
cvvv8nsqkvks712jcfo0

Could someone help us identify the potential causes of this error and advise on how we might resolve it?

Note: The same video files upload and publish successfully when submitted directly via the Bluesky website.

Thanks,
Madhubala.

[vipzhicheng]

Same issue here! I hope to get the real reason for the failed video process.

[madhubala-g-1695]

@vipzhicheng Have you had any luck resolving the issue?

[madhubala-g-1695]

Does anyone know how to resolve this issue since the Bluesky team isn’t providing a solution?

[madhubala-g-1695]

Anyone found a way to resolve this issue?