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Docs LP 2128149 Hold Reset Reason Page
Adding screenshots and editing a little bit on the page. Signed-off-by: Jane Sandberg <[email protected]>
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docs/modules/circulation/pages/basic_holds.adoc

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@@ -858,7 +858,7 @@ the *Hold Groups* option won't appear in their OPAC account menu.
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indexterm:[Reset, Retarget, Reset Reason]
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Hold reset reasons allow staff to see when and why a hold request has been reset. Reset reasons are generated any time a hold has been reset, whether that's a manual reset from a staff member or automatically because a hold has reached the hold retarget interval. This can be very useful for debugging the hold targeter or identifying bad actors in the system.
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Hold reset reasons allow staff to see when and why a hold request has been reset. Reset reasons are generated any time a hold has been reset, whether that's a manual reset from a staff member (i.e.: retarget hold) or automatically because a hold has reached the hold retarget interval. This can be very useful for debugging the hold targeter or identifying bad actors in the system.
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=== Types of Reset Reasons
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There are ten different types of reset reasons that can be identified.
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. Click *holds* tab.
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. Select a hold to investigate.
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. Click *detail view*.
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image::hold_management/holds-detail-view.png[Detail View button in Holds]
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. Click *Reset Entries*
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image::hold_management/reset-entries.png[Reset Entries Tab]
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. Order can be reversed to show most recent resets first.
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