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Magento 2.2.4 Product page image not loading after upgrade #15007

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PeterDab opened this issue May 5, 2018 · 5 comments
Closed

Magento 2.2.4 Product page image not loading after upgrade #15007

PeterDab opened this issue May 5, 2018 · 5 comments
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Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed

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@PeterDab
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PeterDab commented May 5, 2018

Upgrade Magento 2.2.3 to Magento 2.2.4 and product image on Product page failing to load

Magento version 2.2.4
PHP 7.0.27
MySQL 5.0.12

Opened product page
Image failing to load
screenshot_20180505_213722

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label May 5, 2018
@gwharton
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gwharton commented May 5, 2018

open up the firefox developer console. This behaviour is normally due to some javascript failing to initialise.

@gwharton
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gwharton commented May 5, 2018

I had this after upgrading to 2.2.4. It was a third party module that was trying to access the gallery/fullscreen/navarrows option which was failing, resulting in it outputting badly formatted javascript for the gallery widget.

In my case, the problem was related to #15009

@PeterDab
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PeterDab commented May 5, 2018

Thanks, looks like my issue is probably is related to third party extension. I have notified the authors so hopefully should have solution shortly.
screenshot_20180506_000606

@gwharton
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gwharton commented May 5, 2018

Yes, the Swissup Lightbox Pro module is the module that I had the issue with. Their support is aware of the issue and will issue you with a temporary fix until their next release.

@gwharton
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gwharton commented May 5, 2018

Although the root cause of this issue is #15009, it is related to code in a third party module, hence closed.

@gwharton gwharton closed this as completed May 5, 2018
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