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antofebin2636 opened this issue May 8, 2017 · 13 comments
Closed

Editor option is missing on magento 2 admin #9550

antofebin2636 opened this issue May 8, 2017 · 13 comments
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Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed

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@antofebin2636
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bug

Editor is missing
Magento Version 2.0.13

@korostii
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korostii commented May 8, 2017

Possible duplicate of #3601, #4828 or #7834.

Could you please check your Magento's logs for errors? (read here on how to find those)
If browser console contains some errors, please provide a copy or a screenshot of those as well.

@antofebin2636
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No console errors http://prntscr.com/f5qx2l & it diseppar last week all of a sudden because i can see the data on website http://prntscr.com/f5r0yw can ypu please help

@korostii
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Could you please also check your Magento's own logs for errors? (read here on how to find those)

@antofebin2636
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What will be the errror type.

@antofebin2636
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is it ok to send u the log file

@korostii
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is it ok to send u the log file

Ideally it's better to have all the info here instead (in case someone else recognizes the error and thus will be able to step in and help you), it's hard to guess what went wrong otherwise.
I could suggest uploading your log to https://pastebin.com/ (or other similar service) and providing a link to it instead.

@antofebin2636
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https://ufile.io/vs1o4 - System Log

https://ufile.io/odm4v - Excepion Log

@korostii
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korostii commented May 10, 2017

I think, this is the one you should look at:
[2017-05-10 07:45:39] main.CRITICAL: Invalid template file: 'Magento_Cms::page/edit/form/renderer/content.html' in module: 'Magento_Backend' block's name: 'widget\form\renderer\fieldset\element_0' [] []

Do you, by any chance, have any 3rd-party or customized code that extends \Magento\Cms\Block\Adminhtml\Page\Edit\Tab\Content class or maybe you've had Magento_Cms::page/edit/form/renderer/content.phtml removed for whatever reason?
It seems that this error should not appear on a Magento2.0 instance out of the box. The issues which cannot be consistently reproduced on a clean installation of Magento 2 CE aren't likely to get resolved in here.

Good luck with your further findings & please close the issue if you manage to resolve the issue yourself.

@antofebin2636
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my site is already on complete stage if i do a reinstall the magento 2 can i link to same database

@korostii
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What I write below is pure guesswork, because I don't know what is your setup, thus proceed with caution. It is advised to backup valuable information before performing destructive operations.

But, if you suspect that core files might've been corrupted, you can simply open a terminal, point it at your Magento2 installation directory and then perform the following commands:

  • clean the vendor directory by invoking rm -rf vendor/*
  • reinstall all external modules (including Magento2 CE ) by invoking composer install
  • clean caches: php bin/magento cache:flush

The database will remain intact if you do that.

@antofebin2636
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can i clean vendor directory only using this command rm -rf vendor/* without reinstall any other external module if so does it effect my custome theme

@korostii
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I am sorry, but, first of all, I need to clarify something: this is not a help desk, and I am no representative of Magento.
I could help you clarify a description of a bug in Magento's core as a gesture of good will. However, I do not have time to solve all of the issues you encounter. That goes for pretty much everyone monitoring these issues on Magento's GitHub.
If it's not a bug in Magento itself, but some issue with your own local instance (which I have no access to), you're largely on your own.

If you can't handle that yourself, my advice is to hire someone who can, or reach out for help Community Forums or the Magento Stack Exchange.
Have a nice day.

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label Sep 11, 2017
@magento-engcom-team
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@antofebin2636 please refer to the Community Forums or the Magento Stack Exchange site for advice or general discussion about this issue. The GitHub issue tracker is intended for Magento Core technical issues only.

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