My application for GitHub Education Student Pack keeps getting rejected

[dytroc]

Hi everyone,

I'm a high school student in my senior year, and as my previous student pack recently expired, I submitted the same type of document as before but keep getting rejected multiple times.

I've been reading related FAQ or discussion posts, but they were no help in my case. This had been getting me frustrated for weeks, so I had no choice but to post my experience here.

These were the given reasons of denial:

• The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.
  • The document includes my complete school name.
  • The document is already in English.
• Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.
  Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.
  • The document includes my full name.
• You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.
  • I changed my GitHub username and re-logged in.

Any help would be appreciated!

[david-sanara]

Hi! Since a few hours have passed, I really hope your issue got sorted out already, but just in case it didn’t, here are a few things that usually help in this situation, I mean, especially with the Student Developer Pack verifications.

From what you wrote, it looks like all the denial reasons are related to a mismatch between:

your full legal name on the document,

your name on GitHub, and

the name on your GitHub billing/account information.

Everything needs to match exactly, that is, no shortened versions, no middle-name variations, no accented letters changed, and definitely no nicknames.

So, if it’s still not fixed, here’s what I’d recommend checking step by step:

Update your GitHub profile name to match your academic document letter by letter.
(If your document says “John A. Smith”, GitHub must say “John A. Smith” too.)

Go to Settings → Emails and make sure the primary email is the same one you used when applying.

In Settings → Billing & plans, check that your full name matches the exact spelling used in your document.

Re-upload the document, but make sure the image clearly shows:

your full name

the full name of your school

both on the same page

If your document is not in English, include a photo of the original next to a simple English translation.

Most of the time the rejection happens because one name field is different by just one space or one lowercase letter, and GitHub’s automated system is very strict with that.

I hope it’s already resolved, and if not, I hope this helps you get it accepted on your next try.

[dytroc]

Yep, checked everything.

1. The name on my username, billing information, documents are equal.
2. The school name is on my academic document (transcript).
3. Dates on the transcript are valid.

But, I haven't tried changing my primary email. Let me just check.

[dytroc]

Just checked, the academic documents display my full name in uppercase where the last name appears first. I think that's where the problem occurs.

I think I'll need to make a manual ticket.

[davevad93]

Hi @dytroc,

Make sure to fill in your billing info and GitHub profile with your full name exactly as it appears on your academic transcript.

I recommend you translate your academic proof from Korean to English and then fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet. Then log out and log back into GitHub before reapplying because the application system gets stuck in a loop even after the required information has been updated.

For further reference, take a look at this discussion, as this user solved it by doing this: #164204

If you still get rejected, submit the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[dytroc]

For some reason, it seems like that I can't access the general support ticket page.