Your account is unable to sign up for Copilot. Please contact Support

[anas1144]

Select Topic Area

Question

GitHub Feature Area

Actions

Body

Your account is unable to sign up for Copilot. Please contact Support

[lambdakilo]

Contact support here: https://support.github.com/contact

[Levi-o1o1]

Key Troubleshooting Steps:
Clear Browser Data: Clear your cache, cookies, and browsing history to resolve authentication issues.
Verify Account Type: Ensure you are not using a restricted child account and that you are using the correct personal or enterprise account, as some logins fail if the account is not properly registered in the tenant.
Update Software: Install all available updates for Windows, Edge, or Microsoft 365 apps.
Reset/Repair App: If using the Copilot app in Windows, go to Settings > Apps > Installed apps, find Copilot, select Advanced options, and choose "Repair" or "Reset".
Check Network/Firewall: If in an office, your network may be blocking the site. Check if your company security settings allow Copilot.
Sign In on Web: Try logging in via copilot.microsoft.com in a private or incognito window to see if it is a browser extension issue.

[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community, @anas1144 ! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you. Good luck!

[pratikrath126]

This error often occurs due to billing issues, regional restrictions, or account flags. Since the message explicitly asks you to contact Support, that is indeed the only way to resolve it. However, before doing so, double-check that your payment method is valid and that your GitHub account has a verified email address. You can contact support at https://support.github.com/contact.