Copilot Access Still Restricted Despite Successful Payment

[Alex5683]

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Hello GitHub Support Team,

I would like to inform you that the payment for GitHub Copilot Pro has already been successfully completed. Below are the payment details for your reference:

Account: Alex5683
Plan: GitHub Copilot Pro
Amount Charged: $10.00 USD
Payment Date: Feb 15, 2026
Transaction ID: ch_3T1AagJFr6CCHwli0b9nQtjE

However, despite the successful payment, I am still unable to access Copilot features, including the Build with Agent functionality.

I am currently seeing the following error message:

"There seems to be a problem with your account. Please contact GitHub support."

This indicates that my access remains restricted even though billing is active.

I confirm that I agree to comply with GitHub’s Terms of Service and will ensure uninterrupted valid payment methods going forward.

I kindly request you to review my account status and restore my Copilot and AI Agent access.

Please let me know if any further action is required from my side.

Looking forward to your support in reinstating access.

Best regards,
Alex5683

[naheel0]

Hi 👋

Since your payment for GitHub Copilot Pro was successful but you’re still seeing:

“There seems to be a problem with your account. Please contact GitHub support.”

This usually means:

There’s a temporary billing sync delay

Your GitHub account is flagged or restricted

There’s an issue linking the payment to your account

Copilot access hasn’t fully activated yet

What to do:

1. Log out and log back in

2. Check Settings → Billing → Plans to confirm Copilot Pro is active

3. Try in incognito mode (no VPN)

4. If the error continues, contact GitHub Support directly and include your transaction ID

Only GitHub Support can review your account status and restore access.

Hope it gets fixed soon 👍