Copilot Subscription Expired

[burshiki]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Has anyone else encountered this problem? I subscribed to Copilot Pro for a year, but it expired after only a month. I already submitted a ticket, but I haven't received a reply yet.

[Gecko51]

Yeah this sounds like a billing sync issue on GitHub's end. A few things you can check while you wait for support to get back to you:

1. Go to https://github.com/settings/billing and see what it says under your Copilot plan. Does it show "Pro" or did it revert to Free? Also check if the payment method is still valid and didn't get declined at some point.

2. Check your email (including spam) for any billing-related emails from GitHub. Sometimes a failed payment triggers an automatic downgrade, even if the initial charge went through fine.

3. If you paid through a third party (like a reseller or app store), double-check the subscription status there too. Sometimes the issue is on that side and GitHub just sees the license as lapsed.

For the support ticket, if you haven't heard back in a few business days, you can try reaching out again through https://support.github.com/contact and reference your existing ticket number. Mention specifically that you have a yearly subscription and it expired after one month, that usually gets escalated.

Unfortunately billing issues like this can only be fully resolved by GitHub support, but the steps above might help you spot the root cause in the meantime.

[burshiki]

The account has reverted to the free version even though my payment was not declined. I have already opened three tickets and haven't heard back yet. I also attached a screenshot of my receipt for proof.

[nightlark]

Oh that's interesting. I've had Copilot Pro (from being a maintainer of some project(s) that are apparently sufficiently used), and usually I get an email about access being renewed around this time each month -- but this time it said access is expiring (if anything this past month I've been more active).

Of course I have no way of checking, but if a paid subscription is also having trouble perhaps they are having some more widespread sync issues.