Transition to metered billing ?

[Kptainflintt]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Billing & Payment Issues

Hi everyone,

Hi,

On April 29, I've received an email saying that our Enterprise account which is member of Campus Program has successfully transitioned to metered billing.

Why we transition ? I've maid no demands, no changes at all. Is anyone else in this situation?

We are member of the Campus Program as a school, our contract is still valid upon 10/14/2026.

All Copilot member's license as been shut down since yesterday, we cannot do anything until I add a payment method.
I cannot reach Copilot policies page (404), I cannot do anything on enterprise page.

Even if Organization have right to assign Copilot licenses, all of them have been disabled. I can add user by user but the menu is really buggy (404, non-functional buttons, etc.)

[miladrezanezhad]

Short answer: This is likely a GitHub system error affecting multiple Campus Program orgs. You're not alone.

What probably happened:

• GitHub recently changed Copilot billing for Enterprise accounts
• A bug mistakenly applied metered billing to Campus Program schools (which should be free until your contract ends Oct 2026)
• This isn't something you requested or caused

What to do:

1. Open a support ticket immediately – Use this link (even if 404 in org settings):

• https://support.github.com/contact
• Select "Billing" → "Copilot" → "Education/Campus Program"

2. Mention in the ticket:

• Your org name
• Contract end date (10/14/2026)
• That all Copilot licenses were disabled on April 29
• The 404 errors on Copilot policies page

3. Do NOT add a payment method – This would confirm the incorrect transition. Wait for GitHub to fix it.

Other Campus Program users have reported the same issue recently. This appears to be a backend bug on GitHub's side, not an actual policy change.

[Kptainflintt]

Hi,

Thank you for the response, I'm relieved (if you can call it that...) to know that this isn't an isolated case.

I have already opened a ticket with all of this information last week but without any update on it, I wanted to ask community.

Well, wait and see...

[Laalu7]

Immediate action: Go to github.com/support and open a ticket with:

Your organization name
The April 29 billing transition email
Screenshots of the 404 errors and disabled licenses
Your Campus Program contract details (valid until 10/14/2026)

Escalation points:

Mention that this affects your entire organization's Copilot access
Note the UI bugs (404s, non-functional buttons)
Reference that licenses were disabled without your request

Campus Program coordinator: Contact your school's Campus Program administrator — they may need to intervene with GitHub directly.

Why this matters: Unexpected billing transitions, disabled licenses, and broken interfaces require account investigation that only GitHub's support team can do.
If you have questions about how to navigate GitHub support or need help drafting your support ticket, I'm happy to help with that. But for account-specific issues, GitHub Support is your best resource.

[Kptainflintt]

Hi,

As I said, I've already opened a ticket last week, I've no response or action on it.

And I've contacted the school's Campus Program administrator : it's me. That's why I have received this email for metered billing transition.

I have no contacts, and I can't do anything except waiting ! In the meantime, several features are disabled... The worst part is that you can't choose the severity of the issue when opening a ticket; mine was automatically classified as "normal."