Auto-rejected from GitHub Education, multiple flags despite valid documents

[elias4044]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I've applied several times for the GitHub Student Developer Pack and keep getting auto-rejected. I receive the following rejection reasons every time: Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.

The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.

You appear not to be near any campus location for the school you have selected. Your academic affiliation documentation must indicate virtual learning if you are remote. You must configure your browser and operating system to allow location access. You may not use a VPN. If you believe that our information about your school is incomplete or incorrect e.g. missing campus location(s), then please select ‘My selected school has incorrect or incomplete information e.g. domains or campus location’ option when submitting a GitHub Education support ticket.

You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.
Here's what I've done to address each point:

✅ / ❌ Name matches across GitHub profile, billing info, and document
✅ / ❌ Document shows full written school name (not just logo)
✅ / ❌ Date of current enrollment is clearly visible
✅ / ❌ VPN disabled, location access granted in browser and OS
✅ / ❌ GitHub profile updated with full legal name, logged out and back in

My document is a official, end of term report card, photographed with my phone in good lighting. It is in English.
I'm still being rejected after addressing these. Has anyone resolved the location mismatch issue specifically, or had a school name not detected despite it being clearly visible? Any advice welcome.

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