My copilot pro+ subscription is gone

[arditibless-ui]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello , my last bill was just paid and even if in the bill the copilot pro + subscription is mentioned , it still failed to be paid , how does a bill gets paid and my copilot pro+ subscription is not , and now i am unable to renew my subscription because its not allowing me since they paused it , and i already contacted support and its taking ages for them to answer , is there a way i could get back or subscribe to my copilot pro+ on my own without needing the help from support ?

thank you

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[alive-xd]

This usually happens when the billing charge is initiated or appears on an invoice, but the subscription activation itself fails or gets paused due to a payment verification, renewal, or account-state issue on GitHub’s side.

Unfortunately, once a Copilot subscription enters a paused or restricted billing state, there typically is not a reliable self-service way to fully restore or re-enable Copilot Pro+ without support intervention, especially if:

• the renewal process partially failed
• the payment was flagged/reversed
• the subscription entered a locked billing state
• the account has pending billing synchronization issues

A few things you can still try while waiting for support:

• Check whether the payment was actually completed/settled on your bank or card provider side
• Remove and re-add the payment method
• Try subscribing again from a different browser/session
• Check if the subscription still appears under Billing & Plans
• Verify there are no pending invoices or failed authorization holds

If GitHub already paused the subscription internally, support is usually the only team that can manually reset or restore the billing state.

Since you already opened a support ticket, the best approach is probably:

• continue through the same ticket thread
• avoid creating multiple duplicate tickets
• include invoice/payment IDs and screenshots if possible

Hopefully support resolves it soon.

[arditibless-ui]

thanks a lot for the reply , i already attached the payment invoice i received on the email for the payment of copilot usage , the support is taking so long and its weekend and im really in the middle of the project i was finishing with copilot pro+ thats why im kinda in a hurry but ill just wait and see what the support says because the money has already been taken off from my bank account so idk why the payment didnt go through

[grooveasylum]

having the same exact problem. i had fraud on my CC had to get a new one, just paid you $100 for my usage and the $39 for my Pro+ but you still have me on the free plan, I can't believe you guys don't have this figured out yet - worst UIUX ever and your "support" is non-existent, i have tickets from March - no response!!!