Student at OpenClassrooms (remote school based in France), currently living in Mexico. Automated system keeps rejecting my official document due to location mismatch. Please help

[KiknJom2020]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Student at OpenClassrooms (remote school based in France), currently living in Mexico. Automated system keeps rejecting my official document due to location mismatch. Please help

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[roohan-514]

This is a common issue with remote/online schools. GitHub's automated verification checks if your school has a recognized campus in your country. OpenClassrooms is based in France, so it flags a mismatch when you're in Mexico.
Steps to resolve:

1. Don't reapply — each rejection flags your account. Instead, contact GitHub Education support directly.
2. Email education@github.com or open a ticket at https://support.github.com/ with:

• Your GitHub username
• Your school: OpenClassrooms (France)
• Your location: Mexico
• Explain that OpenClassrooms is a 100% remote/online school with no physical campus, so studying from Mexico is expected
• Attach your enrollment certificate or student ID that shows your name, the school name, and current enrollment period
• Ask for manual verification

3. Also check if OpenClassrooms provides an email — some remote schools give students an email alias. If you have any @openclassrooms.com or similar email, include it.
   GitHub does approve remote school students — it just needs a human to override the automated geo-check. Reply to your ticket confirmation email to follow up if you don't hear back in 3-7 business days.

[KiknJom2020]

hi, thanks for the answer. I already tried the support, but they say they don't take these kind of matters from now. And they say we have to check with the community or their guidelines. I was tired of it, so I bought an office 365 licence with a broker for 10$ for 12 months.. we'll see :)
thanks again

[roohan-514]

Ah, that's frustrating that support redirected you back to the community. That's not typical — normally they handle manual verification for remote schools. Might depend on who you got.
Just a heads up on the broker route: if that Office 365 license comes with an academic email domain, GitHub may still flag it if the domain isn't on their verified education list. It might work, but if it gets rejected too, try reaching out to OpenClassrooms directly and ask if they provide any student email aliases — some remote schools do. Good luck either way!

[AhmadHassan-BTed]

Buying a Office 365 license from a broker just to get a academic email will probably not work in the end, and it can actually get your account banned permanently. The GitHub automated system doesn't just look at if you have an email, it also check the domain against there own verified list of schools which means if the broker gave you a random email it will be rejected again. Since the broker email is not from the real school that you attend, the system will eventually catch it which is very risky for your main account.

You should really try to email the support again and explain that you are a distance learning student. Because sometimes the first support reply is just an automated bot that tells you to check the community guidelines, so you have to keep replying to the ticket until a real human reads it. If you just reply again to that same email and say that your school do not have a physical campus in Mexico, a support agent will eventually read it and they can approve it manually. You just have to be a little presistent with them.

[KiknJom2020]

actually I bought a 12 months licence to get office 365 (mostly Excel), so I don't need anymore the GitHub Student pack :D
I paid 10$ for 12 months, so super cheap