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Download as PNG not working for scatter3d network map #714

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GaborSzalai opened this issue Jul 3, 2016 · 2 comments
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Download as PNG not working for scatter3d network map #714

GaborSzalai opened this issue Jul 3, 2016 · 2 comments
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@GaborSzalai
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The Download as PNG button produces an error "Sorry there was a problem downloading your png" on a scatter3d visualisation in a shiny app.
App is available here: https://gman-works.shinyapps.io/3D_Mapping/
Tested on Chrome and Opera.

@etpinard
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etpinard commented Jul 4, 2016

Interesting. Thanks very much for the report.

I copied your graph's data and layout and try the Plotly.downloadImage in our dev playground and it worked.

So I'm thinking there's something up with Plotly.downloadImage that makes it not work in all environments (just as reported in #683).

I had to guess, this issue might be related to commit b0f6230

@etpinard etpinard added bug something broken type: duplicate labels Jul 4, 2016
@etpinard
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etpinard commented Jul 5, 2016

@GaborSzalai upon further inspection, I noticed that your app is using plotly.js 1.8.0 not the latest (1.14.1 as of today).

The bug you're describing has been fixed since 1.13.0 via PR #604

To image is working fine using in the latest plotly.js release: http://codepen.io/etpinard/pen/XKgObK


Marked as duplicate of #604

@etpinard etpinard closed this as completed Jul 5, 2016
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