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Apply minor typo/context fixes.
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content/blog/remoteness-of-remote-work.md

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We went through $n number of chat and video tools looking for ones that would give as seamless an experience as possible. For chat, we finally settled on a self-hosted version of Mattermost, which has worked out really well for us. Our experiments with Matrix clients were disastrous from a UX perspective and drove people insane. For video, we mostly used Google Meet which came with the organisational e-mail account anyway. Not perfect, but passable.
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We have had an org-wide Discourse forum open to all 1000+ employees was in place pre-COVID. Its usage skyrocketed during the COVID years and it became a thriving repository of information and async threads with participations from people from all departments. A lot of collective decision making happened there. Then, at a point, it just got overwhelming. Despite heavy categorisation, there were just way too many threads for people to keep track of. A forum fatigue set in.
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We have had an org-wide self-hosted Discourse forum open to all 1000+ employees from the pre-COVID times. Its usage skyrocketed during the COVID years and it became a thriving repository of information and async threads with participations from people from all departments. A lot of collective decision making happened there. Then, at a point, it just got overwhelming. Despite heavy categorisation, there were just way too many threads for people to keep track of. A forum fatigue set in.
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In the daily deluge of e-mails, forums, chat rooms, multiple messaging apps, all day, every day---personal and professional---how does an average human being maintain context across so many communication channels, especially in very complex orgs? Especially communication channels that are completely devoid of the rich cues and nuances of face-to-face communication. No wonder that *Zoom call fatigue* <sup>[[1]](https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=%22zoom+fatigue%22&btnG=)</sup> now seems to be a phenomenon that is getting academic attention. I can only imagine the plight of people who are forced to use terrible communication tools picked by management who do not understand or care for UX<sup>[[2]](https://zerodha.tech/blog/being-future-ready-with-common-sense/#8-the-tyranny-of-non-technical-tech-leaders)</sup>.
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In the daily deluge of e-mails, forums, chat rooms, multiple messaging apps, all day, every day---personal and professional---how does an average human being maintain context across so many communication channels, especially in very complex orgs? Moreso when they are almost completely devoid of the rich cues and nuances of face-to-face communication. No wonder that *Zoom call fatigue* <sup>[[1]](https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=%22zoom+fatigue%22&btnG=)</sup> is now a phenomenon that is getting academic attention. I can only imagine the plight of people who are forced to use terrible communication tools picked by management who do not understand or care for UX<sup>[[2]](https://zerodha.tech/blog/being-future-ready-with-common-sense/#8-the-tyranny-of-non-technical-tech-leaders)</sup>.
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I feel that, if anything, humanity is slowly reaching a point where we may have to make a conscious effort to reduce online communication and increase good old physical, face-to-face interactions.
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### Productivity
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There is individual productivity, skill-building, growth, and excellence. There is also org-level productivity, skill-building, growth, and excellence.

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