📘 SkyDesk – Ticket Management System

A full-stack ticketing platform built with Angular, NestJS, and MySQL. SkyDesk provides secure authentication, efficient ticket workflows, and a clean UI for managing user assignments, statuses, and support operations.

🚀 Features ----- Frontend (Angular) ----- JWT-based login & session handling Route protection with Auth Guards Reactive forms for ticket creation Ticket listing with real-time updates Dialog-based ticket details view Ticket status update workflow User assignment & reassignment Ticket deletion Clean, responsive UI

----- Backend (NestJS) ----- User authentication with JWT Role-based access (Admin/User) CRUD operations for tickets Status update & assignment APIs MySQL + TypeORM with relations Secure routes via guards Scalable modular architecture

🏗️ Tech Stack ----- Frontend ----- Angular 17+ RxJS Angular Router Reactive Forms

----- Backend ----- NestJS TypeORM MySQL JWT Authentication Bcrypt (Password hashing)

----- 📂 Project Structure ----- skydesk/ ├── frontend/ │ ├── src/app/ │ │ ├── auth/ │ │ ├── layout/ │ │ ├── services/ │ │ ├── models/ │ │ └── guards/ ├── backend/ │ ├── src/ │ │ ├── auth/ │ │ ├── tickets/ │ │ ├── users/ │ │ └── database/

----- ⚙️ Setup Instructions ----- Backend => cd backend npm install npm run start:dev

Create .env => DB_HOST=localhost DB_USER=root DB_PASS=yourpassword DB_NAME=skydesk JWT_SECRET=your_secret

Frontend => cd frontend npm install ng serve -o