Ticket details reset after the ticket is closed

[RiccardoAncarani]

Hi,

I implemented a custom type for my tickets with three enums within them. When I have an open ticket, I can modify one or more of these fields without any issue. However, if I close the ticket, those details get somehow lost. Is this intended functionality?

When the ticket is open:

When I close it:

If I reopen it again, the data is still absent.
Looking at the network requests, it seems that the PATCH request when I update a ticket normally works fine. But then I close the ticket, the PATCH response returns and empty state dict:

vs a normal patch:

[RiccardoAncarani]

This could be related to how this function is implemented

catalyst/app/service/service.go

Line 1882 in e148ae0

func marshalPointer(state *map[string]any) json.RawMessage {

, if the argument is not passed in the body request then it returns an empty map. I guess that in the PATCH request only the new values are sent, and this could cause the previous values to be overwritten?

[RiccardoAncarani]

I solved it by patching the Vue code where it sent the patch request upon the ticket close action:

      ticketUpdate: { open: !props.ticket.open, resolution: resolution.value, state: props.ticket.state }

never written a line of Vue in my life so won't make a PR for this, but should be simple enough to implement.

[cugu]

Hey @RiccardoAncarani, thanks for bringing this up! This should be fixed in #1175 and as such in the next release.