Unable to start HomeAssistant Core on DS213+

[waazdakka]

Hello!

I'm trying to start HomeAssistant on a Synology DS213+, an old one I know, but the package is successfully downloaded, and when I click on "Launch", I wait to wait a bit until... the package shows again to be stopped.

I don't see anything usefull in the logs files, I don'tevent think it could be a memory limitation, Python 3.10 is installed, and I don't have any clue on what could block it :'(

The technical specifications (if it brings anything): Freescale QorIQ dual core / 512MB DDR3 RAM

Thanks for your help!!!

[hgy59]

probably it is missing a python module (that needs cross compilation)?

some logs would be helpful.

/var/log/packages/homeassistant.log
/var/packages/homeassistant/var/homeassistant.log

And please add some information about your system

• DSM Version
• HomeAssistant package version

The DS213+ should be capable to run homeassistant (I even run it for tests on a DS115j with DSM 7.1.1 - but this is very slow, it takes almost one hour to install homeassistant core v2023.1.7).
I suppose the problem is related to PPC CPU.

[waazdakka]

Hello @hgy59 ,

Thanks for your fast answer !

Here is the logs from /var/log/packages/homeassistant.log:

2023/03/15 19:07:18 Granting 'sc-homeassistant' unix ownership on /volume1/@appstore/homeassistant/env
2023/03/15 19:07:38 End service_postinst
2023/03/15 19:07:38 Begin service_clean_tmpdir
2023/03/15 19:07:38 End service_clean_tmpdir
2023/03/15 19:07:38 Granting 'sc-homeassistant' unix ownership on /volume1/@appstore/homeassistant/var
2023/03/15 19:07:38 install homeassistant 2022.10.5-19 End postinst ret=[0]
2023/03/15 19:07:38 install homeassistant 2022.10.5-19 Begin /bin/rm -rf /volume1/@tmp/pkginstall
2023/03/15 19:07:38 install homeassistant 2022.10.5-19 End /bin/rm -rf /volume1/@tmp/pkginstall ret=[0]
2023/03/15 19:07:48 install homeassistant 2022.10.5-19 Begin start-stop-status start
2023/03/15 19:07:48 install homeassistant 2022.10.5-19 End start-stop-status start ret=[0]
2023/03/15 19:09:00 start homeassistant 2022.10.5-19 Begin start-stop-status stop
2023/03/15 19:09:00 start homeassistant 2022.10.5-19 End start-stop-status stop ret=[0]
2023/03/15 19:09:00 start homeassistant 2022.10.5-19 Begin start-stop-status start
2023/03/15 19:09:00 start homeassistant 2022.10.5-19 End start-stop-status start ret=[0]

and for /var/packages/homeassistant/var/homeassistant.log:

Tue Apr 4 11:55:23 CEST 2023
Starting homeassistant command /volume1/@appstore/homeassistant/env/bin/hass -v --config /volume1/@appstore/homeassistant/var/config --log-file /volume1/@appstore/homeassistant/var/homeassistant.log

The Synology is using DSM 6.2.4-25556 Update 6, and the hass package is the last available (I guess), 2022.10.5-19.
Python 3.10 is installed too.

And yes, I'm sure it will be very slow, but it's essentially to allow my father to have a taste of home automation until I can grab some Raspberry (or not, if it's enough for him!)

Thanks!!

[hgy59]

the interesting part in /var/log/packages/homeassistant.log is missing (it is before End sevice_postinst).

probably there was a log rotations and you find the former logs in homeassistant.log.1.xz

it should show the download an installation of a lot of dependent packages. You should search for errors within that part.

such log looks like (part of the log file on DSM 7.1.1)

2023/04/04 20:39:57     install homeassistant 2022.10.5-19 Begin postinst
2023/04/04 20:39:57     Begin reload_inst_variables
2023/04/04 20:39:57     End reload_inst_variables
2023/04/04 20:39:57     Begin initialize_variables
2023/04/04 20:39:57     End initialize_variables
2023/04/04 20:39:57     ===> Step postinst. STATUS=INSTALL USER=sc-homeassistant GROUP= SHARE_PATH=
2023/04/04 20:39:57     Begin save_wizard_variables
2023/04/04 20:39:57     End save_wizard_variables
2023/04/04 20:39:57     Begin syno_sync_var_folder
2023/04/04 20:39:58     Install files from var folder
2023/04/04 20:39:58     /bin/rsync -avh --ignore-existing --remove-source-files /volume1/@appstore/homeassistant/var/ /volume1/@appdata/homeassistant
2023/04/04 20:39:58     sending incremental file list
2023/04/04 20:39:58     ./
2023/04/04 20:39:58     requirements-custom.txt.new
2023/04/04 20:39:58     sent 749 bytes  received 46 bytes  1.59K bytes/sec
2023/04/04 20:39:58     total size is 593  speedup is 0.75
2023/04/04 20:39:58     /bin/rsync -avh --remove-source-files /volume1/@appstore/homeassistant/var/ /volume1/@appdata/homeassistant
2023/04/04 20:39:58     sending incremental file list
2023/04/04 20:39:58     ./
2023/04/04 20:39:58     sent 77 bytes  received 19 bytes  192.00 bytes/sec
2023/04/04 20:39:58     total size is 0  speedup is 0.00
2023/04/04 20:39:58     End syno_sync_var_folder
2023/04/04 20:39:58     Begin service_postinst
2023/04/04 20:39:58     ====================================================
2023/04/04 20:39:58     Create pip cache directory: /volume1/@appstore/homeassistant/pip-cache
2023/04/04 20:39:58     ====================================================
2023/04/04 20:39:58     Install Python virtual environment
2023/04/04 20:39:58     Python 3.10.10
2023/04/04 20:42:00     Requirement already satisfied: pip in /volume1/@appstore/homeassistant/env/lib/python3.10/site-packages (22.3.1)
2023/04/04 20:42:07     Collecting pip
2023/04/04 20:42:07       Downloading pip-23.0.1-py3-none-any.whl (2.1 MB)
2023/04/04 20:42:10          ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 2.1/2.1 MB 977.1 kB/s eta 0:00:00
2023/04/04 20:42:16     Installing collected packages: pip
2023/04/04 20:42:16       Attempting uninstall: pip
2023/04/04 20:42:16         Found existing installation: pip 22.3.1
2023/04/04 20:42:25         Uninstalling pip-22.3.1:
2023/04/04 20:42:25           Successfully uninstalled pip-22.3.1
2023/04/04 20:43:05     Successfully installed pip-23.0.1
2023/04/04 20:43:13     ====================================================
2023/04/04 20:43:13     Downgrade pip for homeassistant compatibility
2023/04/04 20:43:26     Collecting pip==22.2.2
2023/04/04 20:43:27       Downloading pip-22.2.2-py3-none-any.whl (2.0 MB)
2023/04/04 20:43:28          ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 2.0/2.0 MB 3.0 MB/s eta 0:00:00
2023/04/04 20:43:32     Installing collected packages: pip
2023/04/04 20:43:32       Attempting uninstall: pip
2023/04/04 20:43:32         Found existing installation: pip 23.0.1
2023/04/04 20:43:46         Uninstalling pip-23.0.1:
2023/04/04 20:43:46           Successfully uninstalled pip-23.0.1
2023/04/04 20:44:21     Successfully installed pip-22.2.2
2023/04/04 20:44:22     ====================================================
2023/04/04 20:44:22     Install HACS into: /volume1/@appdata/homeassistant/config/custom_components/hacs
2023/04/04 20:44:23     ====================================================
2023/04/04 20:44:23     Install packages from wheels
2023/04/04 20:44:33     Processing /volume1/@appstore/homeassistant/share/wheelhouse/Brotli-1.0.9-cp310-cp310-linux_armv7l.whl
2023/04/04 20:44:33     Processing /volume1/@appstore/homeassistant/share/wheelhouse/DTLSSocket-0.1.12-cp310-cp310-linux_armv7l.whl
2023/04/04 20:44:33     Processing /volume1/@appstore/homeassistant/share/wheelhouse/MarkupSafe-2.1.1-cp310-cp310-linux_armv7l.whl
2023/04/04 20:44:33     Processing /volume1/@appstore/homeassistant/share/wheelhouse/Pillow-9.2.0-cp310-cp310-linux_armv7l.whl

There are three main sections you have to look for installation errors

• Install packages from wheels
• Install pure python packages from index
• Install packages for homeassistant.components from index

your /var/packages/homeassistant/var/homeassistant.log does not show any logs from homeassistant.
The line "Starting homeassistant ..." is written by the synocommunity starter script.

So I guess that there are some basic modules missing, so that homeassistant is not even capable to write log output.

If so, you should look for other log files in /var/log that are modified/updated while starting the homeassistant package.

such files are (some might be specific to DSM 7.1.1)

• /var/log/messages
• /var/log/synopkg.log
• /var/log/synoservice.log

[BKSteve]

Sickchill also has issues on qoriq based DS413 and DS213+ which looks like Python suiciding when trying to be run.
The installation process goes flawlessly up to first run.
https://github.com/SickChill/sickchill/discussions/8326

[marcofranssen]

Same here updated to the July release of HASS coming from a release from 2022.

It doesn't start anymore.

The log doesn't show much.

However when trying to boot manually from CLI I get this error.

$ ./env/bin/hass -v --config ./var/config --log-file ./var/homeassistant.log
Illegal instruction (core dumped)

I'm a software developer, but very limited experience with Python. If some maintainer is willing to spend some debug time together we can setup a call to fix this problem together.

[hgy59]

@marcofranssen Illegal instruction (core dumped) indicates that there is code somewhere, that is not for the cpu of the system.

please document the Diskstation model and the DSM version you get the error.

[marcofranssen]

@hgy59 DSM413 DSM 6.2.4-25556 Update 7

[hgy59]

@marcofranssen I found the possible cause

the libstdc++ in the package is not for QOriq but for x86_64 arch:
the command file /var/packages/homeassistant/target/lib/libstdc++.so.6.0.22 shows

ELF 64-bit LSB shared object, x86-64, version 1 (GNU/Linux), dynamically linked, BuildID[sha1]=0972dabed9d271753baf023aca990613ddb217b6, stripped

but is should be something like:

ELF 32-bit MSB pie executable, PowerPC or cisco 4500, version 1 (SYSV), dynamically linked, ..., stripped

I did an analysis for aarch64 for DSM 6.2.4 and found a correct ELF.

Currently I am building the homeassistant 2023.7.3-22 packages and will look whether this is still an issue.

[th0ma7]

@hgy59 this caught my attention as well as I thought it may be similar to #5847. And indeed both are qoriq.

DS213+, DS413 | Freescale P1022 | Qoriq | qoriq | ppc | 6.2.4-25556

EDIT: I've published all new packages online (i.e. python310-311, deluge, sabnzbd and sickchill). Although I've removed qoriq faulty versions of sabnzbd and sickchill until we find a solution. I suggest you do the same with homeassistant.

[hgy59]

Same here updated to the July release of HASS coming from a release from 2022.

It doesn't start anymore.

The log doesn't show much.

However when trying to boot manually from CLI I get this error.

$ ./env/bin/hass -v --config ./var/config --log-file ./var/homeassistant.log
Illegal instruction (core dumped)

I'm a software developer, but very limited experience with Python. If some maintainer is willing to spend some debug time together we can setup a call to fix this problem together.

I removed the stdlibc++ from future homeassistant packages for qoirq.

To be sure that the crash is in libstc++, can you please analyze homeassistant with the strace tool?

You need to install the "Diagnosis Tool" package from synology to have strace command availabale.
This is installed with

sudo synogear install

you can check whether strace works with

# strace -V
strace -- version 4.8

Then in the /var/packages/homeassistant/target folder execute:

LD_LIBRARY_PATH=./lib strace  ./env/bin/hass -v --config ./var/config --log-file ./var/homeassistant.log

The LD_LIBRARY_PATH is required to find all lib files of the package

Tou will get a huge amount of output with all the system calls of running hass.
Within the output you probably can evaluate the library (or other executable file) that causes the illegal instruction.

To remove the "Diagnosis Tool" you can uninstall it in the Package Center of DSM.

[marcofranssen]

Awesome can we get a new release? As my installation is currently broken.