Self-hosted runner stuck on "Waiting for a runner to pick up this job..." in multi-step jobs

[joelnwalkley]

Describe the bug
Using a self-hosted runner.
When a GitHub action has multiple steps the first will run successfully but then the subsequent step is stuck in queued status with a logging message "Waiting for a runner to pick up this job..."

I am able to get the stuck jobs to start by either cancelling and re-running the job via the GitHub UI or by restarting the GitHub Runner service within our EC2. In both instances the job immediately picks up and runs successfully.

To Reproduce
Steps to reproduce the behavior:

1. Use self-hosted GitHub Runner
2. Use a multi-step action
3. Initiate the action
4. Observe that the 2nd step is stuck in queued status.

Expected behavior
The runner should pick up the 2nd (and following steps)

Runner Version and Platform

v2.321.0 Windowsx64

We noticed that our machine auto-updated with this version on November 27 and then our CI runs the following week started to have this problem.

OS of the machine running the runner?
Windows

What's not working?

"Waiting for a runner to pick up this job..." for up to hours.

Job Log Output

N/A the runner does not get to job output, it is stuck in queue.

[daniel-v-nanok]

I am also being affected by this, tried everything, added disableUpdate to no avail

[richardgetz]

Same here. Manually stopping and starting the service makes it move onto the next job. Obviously this is not ideal.

v2.321.0 Linux Arm64

[TylerWilliamson]

Also affected by this issue on multiple runners running v2.321.0 on Debian 12 / amd64. We are able to workaround this issue by rebooting the runners.

[richardgetz]

I tested downgrading to v2.320.0 and encountered the same issue.

[canmustu]

Same. I tried everything that I can. Nothing changed.

[amalhanaja]

Same here. is there any work around for this issue?

[connor-27]

I've tried almost everything I could do... but it's not working out well.

[rohitkhatri]

I'm also facing the same issue, have to stop the service and start again then only the next stage starts

[AkshayDhadwal26]

it's not working out well.

[HoaiTTT-Kozocom]

I'm also facing the same issue, have to stop the service and start again then only the next stage starts

[kemalgoekhan]

Windows and Linux both have same issue.

[enginelesscc]

Same issue here, and my workaround is to rerun & immediately cancel some old action.
This "revives" stuck jobs, but new jobs endup with the same problem again.

[dexpert]

same issue
only fixed by restart runner each step :(
systemctl restart actions.runner......

[NekiHrvoje]

For those using action machulav/ec2-github-runner, which does not use systemd service you need to kill process /actions-runner/run-helper.sh and start it again from /actions-runner/bin with ./run-helper.sh run.