The extension has following features:
- Customer can submit support ticket from “My Account” section (needs to be logged in)
- Customer can view his tickets in “My Account” (“My Tickets”)
- Ticket needs to have Subject and Message
- For every ticket, there could be multiple possible replies, from both admin and customer. For example: Customer submits a ticket, admin replies, Customer replies back, and so on
- For html on My Account pages try using default Magento classes and element structure, most of elements are auto-styled that way. Use Magento javascript validation.
- Admin can see customer tickets from Magento administration and reply to them
- Tickets are stored per website, per customer.
- Tickets can have status: open/closed. New ticket is automatically open. Both administrator or customer can close a ticket.
- Admin gets email on new ticket (configurable in Magento Administration)