What is wrong with your support and cash out process?

[WafflesK]

I requested cash out almost a month ago and it's still pending. Your support is ignoring my emails.

You happily take money, take 10% cut on cash out and ignore all cash out requests and emails. What is wrong with you? This is the most garbage service I have ever encountered.

[aster94]

Same here
#1540

[Speedwares]

Same here been messaging support and no one is answering

[megashub]

Hell, I can't even reset my password to get logged in. The site doesn't even send the reset email despite saying it found my address. This is nothing more than a cash grab at this point. Avoid at all costs.

[FrancescoBorzi]

Same here.

[Winfidonarleyan]

Same here :/

Same here. The website is pointless now if there's no way to actually get paid.

[FrancescoBorzi]

@NoNonsense126 @wkonkel @alphashuro @hjchan @JalenOng @Mourad-R @KevinSia @BinaryFissionGames @johanlives @brymut can anyone please give an answer to us? why has the support team stopped answering our messages? is Bountysource going bankrupt or just having some issues which will be addressed? At least let us know

[BinaryFissionGames]

@FrancescoBorzi I know you just tagged a bunch of contributors to hopefully get some answers from someone who knows, but I just made one pull request back in 2017, I have no idea what's going on with bountysource.

It was/is a cool idea, but it obviously doesn't work when there is no transparency or support. Back when I made that PR, there was, like, 2 dudes working on it while also working their own jobs, which was not sustainable for them at all. So they had canya.io take over, and they didn't really fix any of the problems, and did stuff like this.

Now, it looks like bountysource was acquired by blockchain group? It feels really bizarre that this project got dragged into the crypto-hellhole, but I guess that's what its about now. Maybe you'd have better luck contacting them with the email on there website, since they proudly display bountysource under their "network of companies".

It goes without saying, but it's probably a good idea to move away from bountysource, considering the direction it's been heading for years.

[FrancescoBorzi]

@BinaryFissionGames thanks for your honest answer, I appreciate it.

[istnv]

I've been trying for weeks to get paid a bounty earned in early April (#1538)

[megashub]

I contacted the blockchain group and was forwarded to the new director they assigned to run the site: Nicolas le Herissier. His email address is: nleherissier@theblockchain-group.com

here's what I sent:
Hello,

Please understand I don't say any of this out of malice. Your apparent neglect of bountysource.com has, in effect, meant that people who have contributed bounties cannot access their money, and people who have done the work to satisfy those bounties cannot get their rightful compensation. This feels like fraud.

And since I've contributed to a bounty that needs to get paid out, have forgotten my password, and cannot reset my password because the site is broken, I am stuck with no help in sight. There are hundreds of such stories around the internet from people all trying to get your attention to help them too.

So my ask is simple: Make a decision -- 1. Lean in and start running that site properly or 2. Refund all active bounties (according to the site those are all pending bounties 2 years old or younger) and close the site entirely. Don't leave us all hanging with our money tied up in your site. Beyond just being a shitty thing to do to people, it's very likely illegal.

Thank you.

Nicolas responded:
I recently took the lead of Bountysource and we are changing the team and ressources, for better customer experience and ambitions.

We are sorry about late cash out but we will fix it asap.

My reply:
Thank you for responding and taking steps to correct the situation. I very much appreciate it. Given how long it's been, I think you owe the community a formal statement with clear target dates for resumption of proper support and website operations.

Would you consider posting something publicly that provides such a timeline and includes a commitment to regular updates going forward, so those of us with money tied up on the service can follow along?

Nicolas's response:
All cashout issues will be solved quickly, and new proceedings will be applied and communicated. Thank you for your help.

This is where I left it. Please post an update if you actually see action from The Blockchain Group...

[FrancescoBorzi]

@megashub I can confirm I had a very similar experience as yours (I contacted Nicolas etc...) and, thanks to him, some of our developers started getting their bounties again. I hope they will keep fixing all Bountysource issues!

There's also other issues like just being able to claim bounties in a timely manner. Their system takes forever to notice when an issue has been closed in the upstream repository. It's been over 2 weeks by now for some of my bounties and I still cannot claim them. But the far worse one is just being able to "cash out" as if you can't do that the BountySource funds are effectively equivalent to digital monopoly money -- utterly worthless.

[megashub]

Please contact Nicolas and post your experience here for transparency, and to help others to do the same who may find this later. He's committed to addressing cash-outs and claims quickly. So let's hold him accountable to following through on that.  ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐

…

On Thursday, July 1st, 2021 at 9:38 AM, braewoods ***@***.***> wrote: There's also other issues like just being able to claim bounties in a timely manner. Their system takes forever to notice when an issue has been closed in the upstream repository. It's been over 2 weeks by now for some of my bounties and I still cannot claim them. But the far worse one is just being able to "cash out" as if you can't do that the BountySource funds are effectively equivalent to digital monopoly money -- utterly worthless. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.