Bug: Pinned items don't show when Files is set to stay open in the background

[MarathonMax]

Important

Current work around is to turn off Files settings > Advanced > Leave app running in the background then close and reopen Files. If the issue still happens try the instructions here and restart your computer.

Description

There has been 1 report on GitHub and 2 in Discord of this issue. All of them relating to the start with Windows option and closing and reopening Files fixes the issue.

Steps To Reproduce

1. Enable Files settings > Advanced > Open Files on Windows Startup
2. Enable Files settings > Advanced > Leave app running in the background when the window is closed
3. Restart Windows
4. Open Files
5. See pinned items are missing

Requirements

• Load pins items when Files is opened on Windows Startup

Files Version

3.4.1.0

Windows Version

10.0.22631.3593

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• Please see if they are still shown in Windows File Explorer
• Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu.
• Do you have Files settings > Advanced > Open Files on Windows startup enabled?

[MarathonMax]

I do not see this option - I have checked them all I believe. Then again my software is in French Maxime

…

On Thu, May 16, 2024 at 11:12 AM Josh65-2201 ***@***.***> wrote: Thanks for the report, - Please see if they are still shown in Windows File Explorer - Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu. — Reply to this email directly, view it on GitHub <#15410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABYGAVRFOELUJYBLEDUT463ZCTEENAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJVGUYTMOBQGE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Josh65-2201]

For what step aren't you seeing the option?

Windows File Explorer options here

Files option here

[MarathonMax]

These that you asked for Thanks for the report, - Please see if they are still shown in Windows File Explorer - Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu. Maxime

…

On Thu, May 16, 2024 at 1:53 PM Josh65-2201 ***@***.***> wrote: For what step aren't you seeing the option? Windows File Explorer options here image.png (view on web) <https://github.com/files-community/Files/assets/26977075/b9056086-dfd9-473b-9695-c3d73ff49b7e> Files option here image.png (view on web) <https://github.com/files-community/Files/assets/26977075/82e27092-d1a9-4592-b83b-953b6ae713fe> — Reply to this email directly, view it on GitHub <#15410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABYGAVXVII2HDFVXKY3BTDLZCTXBBAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJVHA3DIMRYGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Josh65-2201]

Do the screenshots I send help?
Also do you have Files settings > Advanced > Open Files on Windows startup enabled?

[MarathonMax]

Second screen (black with green handwritten circle): my option is set to ACTIVATED

As for clearing File Explorer history ... I do not see where that is.

[Josh65-2201]

Please try closing Files from the system tray and opening from the start menu.

[MarathonMax]

OK got it where to clear history. Just did it. Relaunched Files (your app) and problem is fixed. Tks.

[Josh65-2201]

Thanks for the information do you also have the leave running in background option on in Files?