Files Closes

[michaelmckelvey]

Explain the bug
Write a clear description of what the bug is.

To reproduce

1. Go to '....'
2. Click on '....'
3. Scroll down to '....'
4. See the error

Expected behavior
Write a clear description of what you expected.

Logfile
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• You can access it from Settings->About->Open log location.
  or
• Copy the debug.log and debug_fulltrust.log from the following directory, and upload the files here.
  %localappdata%\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState

Screenshots
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System Information

• OS Version: [e.g. Windows 10 20H2 19042.804] (Press WIN + PAUSE/BREAK, use the copy button at the bottom)
• App version: [e.g. v1.0] (In the app, go to Settings -> About, the version is shown at the top)

Additional comment
Add any other comment about the problem here. Does this problem happen again after restarting the app?
As click down through folders (drive, documents, folder, subfolder) drive closes before I reach my destination. At this point is is unusable for me.

[yaira2]

We need a little more information from you in order to investigate this issue, please reopen this issue once you have filled out the issue template.

[michaelmckelvey]

1. Open Files
2. Click on Documents
3. Scroll down to Revit & double click
4. Double click on Revit Pure
5. Files closes

I expected Files to stay open so I could access the file I wanted to open.

Windows 10 20H2

Files 1.5.0.0

This happens every time I try to use Files.

debug.txt
debug_fulltrust.txt

[yaira2]

@michaelmckelvey Thanks for the detailed information.

[gave92]

@michaelmckelvey Could you try the following? (I'd like to know if this only happens in details view, from #4304)

1. Turn Off "Enable individual preferences for individual directories" in Settings > Files and Folders
2. Set Tiles or GridView layout mode
3. Try to trigger the crash

[michaelmckelvey]

I turned off "Enable individual preferences, etc". Now it still crashed once with small grid bud didn't other times. It didn't crash after several tries with tiles and medium & large grid. It still crashes with Details.

…

On Sun, May 2, 2021 at 3:30 PM Marco Gavelli ***@***.***> wrote: @michaelmckelvey <https://github.com/michaelmckelvey> Could you try the following? (I'd like to know if this only happens in details view) 1. Turn Off "Enable individual preferences for individual directories" in Settings > Files and Folders 2. Set Tiles or GridView layout mode 3. Try to trigger the crash — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#4818 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AT5OEJOFNON7KUDQDXPAITLTLWR5LANCNFSM437TKBUA> .

[gave92]

Merging with #4304. Will be fixed by the new details view which is in the work.