Extremely poor connection for SEA region and CORs error

[kunxin-chor]

Bug description

Gitpod's connection has been bad on decent Internet speed (30mbps) for users in SEA region. There are also CORS error and websockets to Gitpod servers take an extremely long time to send response back or will time out.

Steps to reproduce

Open a workspace

Workspace affected

No response

Expected behavior

No response

Example repository

No response

Anything else?

[atduarte]

We are aware of the latency issues and have plans for improving that #7489.

Nonetheless, you shouldn't be experiencing errors. Are those errors only visible in the Chrome Dev Tools console or do you experience any issues?

Edit: Moved to IDE inbox given the CORS issues in blobserve.

[kunxin-chor]

It takes a long time for the file explorer to load its file too.

[mustard-mh]

Hey @kunxin-chor, this CORs error is known and you can track it here and it has been resolved #8579

Your problem maybe due to latency that @atduarte mentioned above #10920 (comment), but we need to investigate what happened in your workspace, could you provide more information? i.e.

• Workspace id that this problem happend
• Logs in vscode maybe helpful somehow https://www.gitpod.io/docs/troubleshooting#gitpod-logs-in-vs-code-web-and-desktop

[kunxin-chor]

Another issues also include the file explorer taking a long time to load, saving files is non-responsive and port 3000 taking a long time to connect. For the logs I will follow up via email.

[mustard-mh]

Hey @kunxin-chor, thanks for your logs provide 🙏 , I thought the problem you faced might be because of the network problem that atduarte mentioned above #10920 (comment).

You can try with VPN to see if it works for you, and we have an issue to add Singapore (sg) region to Gitpod #5534, please upvote 👍 and track it here.

Feel free to reopen it if VPN not works for you.