Can t update firmware in Safe Mode

[tmsio]

Hi, my remote is in Safe Mode, when i tried to update firmware i got this error:

concordance --write-firmware=C:\Users\39339\Desktop\firmware\firmware_ultimo.EZUp

Concordance 1.5
Copyright 2007 Kevin Timmerman and Phil Dibowitz
This software is distributed under the GPLv3.

Requesting identity: 100% done
Initializing update: 0% Failed to upload firmware: Unknown error
Failed with error 1

Someone can help me?

Thank you in advence.
Best regards

Emiliano

[swt2c]

What model remote do you have?

[tmsio]

Hi swt2c i have two:

C:\Program Files (x86)\Concordance>concordance.exe -iv
Concordance 1.5
Copyright 2007 Kevin Timmerman and Phil Dibowitz
This software is distributed under the GPLv3.

Requesting identity: 100% done
Model: Logitech Harmony 555 (Mocha Grande)
Skin: 48
Firmware Version: 3.0
Firmware Type: 0
Hardware Version: 3.1.0
External Flash: 512 KiB - FF:12 25F040
Architecture: 9
Protocol: 9
Manufacturer: Harmony Remote 0-3.0.0
Product: Harmony Remote 0-3.0.0
IRL, ORL, FRL: 0, 0, 0
USB VID: 046D
USB PID: C111
USB Ver: 0930
Serial Number: {EEEEEEEE-EEEE-EEEE-EEEE-EEEEEEEEEEEE}
{96BBE6A4-50AB-41B6-AE69-4AF624C9B9C1}
{2195C1B8-C3B8-4EA4-9B14-EF002332A1AA}
Config Flash Used: 33% (130 of 384 KiB)

Success!

2°:

Requesting identity: 100% done
Model: Logitech Harmony 555 (Mocha Grande)
Skin: 48
Firmware Version: 2.6
Firmware Type: 4
Hardware Version: 3.0.0
External Flash: 512 KiB - FF:12 25F040
Architecture: 9
Protocol: 0
Manufacturer: Harmony Remote 4-2.6.0
Product: Harmony Remote 4-2.6.0
IRL, ORL, FRL: 0, 0, 0
USB VID: 046D
USB PID: C111
USB Ver: 0930
Serial Number: {EEEEEEEE-EEEE-EEEE-AE21-4CDEC67B69AF}
{4D787B4D-6FAE-4610-9285-DEC67B69747F}
{7BC67847-7469-477F-9905-B69BAF4D7B78}
Config Flash Used: 32% (123 of 384 KiB)

Success!

[tmsio]

i found another (3):

Requesting identity: 100% done
Model: Logitech Harmony 525 (Mocha Decaf)
Skin: 22
Firmware Version: 2.0
Firmware Type: 4
Hardware Version: 2.5.0
External Flash: 512 KiB - FF:12 25F040
Architecture: 9
Protocol: 0
Manufacturer: Harmony Safe Mode!
Product: Harmony Safe Mode!
IRL, ORL, FRL: 0, 0, 0
USB VID: 046D
USB PID: C111
USB Ver: 0916
Serial Number: {EEEEEEEE-EEEE-EEEE-7E86-BC2BAF11A84E}
{789FEC1E-EACB-463A-9B2D-2BAF11A8C034}
{11AF9F41-C0A8-4134-BFD4-FF754E1EEC9F}
Config Flash Used: 32% (123 of 384 KiB)

Success!