Harmony City Zoo Park

Harmony City Zoo Park is a community zoo known for its diverse animal habitats. As a park attracting thousands of visitors each week, it offers experiences like animal feedings and interactive exhibits.

The zoo’s visitor management system is an event-driven platform that supports visitor ticketing, exhibit updates, and real-time event notifications. Visitors receive timely updates about feeding times, exhibit changes, and upcoming events through a combination of APIs and messaging services.

User Views

• Home Screen
• Ticket Purchase Screen
• Admin Screen:

Use-cases

Managing Visitor Tickets and Providing Real-Time Updates on Exhibit Information:

• Web/Mobile App: Visitors can buy tickets and get real-time updates on exhibits.
• API Management: API Gateway manages API requests for ticket booking and exhibit information.
• Service Bus: Message Broker handles ticketing sales.
• Visitor Management Service: Interacts with exhibits and ticketing services to provide real-time updates.
• Event Handlers: Manage activities, exhibits, and notifications.

Offering Interactive Support Through AI Chat Agents While Managing Events/Notifications:

• ChatAgent (Semantic Kernel + Azure OpenAI): Assists visitors with FAQs and provides interactive support.
• Event Grid: Event broker pushes events to event handlers for activities, exhibits, and notifications.
• Azure Functions: Handle specific tasks like calculating visitor capacity or generating personalized recommendations.
• Azure Logic Apps: Automate workflows such as sending ticket confirmation emails and updating exhibit information.

Reference Architecture