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Olek89 opened this issue Aug 28, 2017 · 20 comments
Closed

File Upload stops in Backend #10689

Olek89 opened this issue Aug 28, 2017 · 20 comments
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bug report Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development

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@Olek89
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Olek89 commented Aug 28, 2017

Preconditions

  1. M2 2.1.8
  2. PHP 7.0.22

Steps to reproduce

  1. Go in produkt
  2. Add Links
  3. go to search for Data and starts upload

Expected result

  1. the files should upload, but it stops after maybe 20mb or 80 sec.

Actual result

  1. [Screenshot, logs]
    image
@orlangur
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Do you see any errors in Network tab of Dev Tools? Did you change all necessary php.ini/web server settings accordingly?

@Sam-PUMP
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Error is
postData.data.set is not a function. (In 'postData.data.set('param_name', this.paramName)', 'postData.data.set' is undefined)

@magento-engcom-team magento-engcom-team added G1 Passed bug report Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed and removed G1 Passed labels Sep 5, 2017
@Olek89
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Olek89 commented Sep 12, 2017

In the serverconfiguration it should be everything well.
Is it an error in M2?
Could it be resolved?

@orlangur
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Are you using Safari browser? Duplicate of #10804 then.

@Olek89
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Olek89 commented Sep 13, 2017

I am Using the Google Chrome, but i also testet in IE, Safari, or on mac, everytimes the same.

@okorshenko okorshenko added the Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed label Sep 14, 2017
@Olek89
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Olek89 commented Sep 16, 2017

After Updating to 2.1.9 the problem is also hapining, still after 75 Sec. the upload process canceling.

@orlangur
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@Olek89 is #10689 (comment) what you see or in your case there are no errors shown in logs or browser console?

@Olek89
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Olek89 commented Sep 17, 2017

@orlangur thank you, no logs, the java script only stopping i think. browser or webserver nothing logging.

@orlangur
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the java script only stopping

Without any error in browser console / Network tab of Dev Tools or like described in #10689 (comment) ?

@Olek89
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Olek89 commented Sep 17, 2017

did you have an tutorial how i can test it?

@orlangur
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Just different tabs of Dev Tools: https://developer.chrome.com/devtools

Main interest for us in scope of this issue are Network and Console tabs.

@Olek89
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Olek89 commented Sep 17, 2017

thank you a problem in console:
2017-09-17 12_39_52-anatomie des bewegungsapparates -download-version _ produkte _ inventory _ produ

@orlangur
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Could you check Network tab also to see if all the JS files loaded successfully? (no red lines with 404 HTTP Not Found and such).

Closest issue I managed to google is https://stackoverflow.com/questions/40411835/cannot-read-property-getbitrate-of-null-in-jquery-fileupload-js-using-filegato, probably upgrading jquery.fileupload can help.

@Olek89
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Olek89 commented Sep 17, 2017

i tink in the network tab is no issue
How can i upgrade?

2017-09-17 13_03_33-

@orlangur
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Replace jquery.fileupload files with newer ones, for the sake of experiment you can download them right from the demo page https://blueimp.github.io/jQuery-File-Upload/

@magento-engcom-team
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@Olek89 thank you for your bug report.
We've created internal ticket MAGETWO-75465 to track progress on the issue.

@magento-engcom-team magento-engcom-team added the Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development label Sep 19, 2017
@Olek89
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Olek89 commented Sep 19, 2017

Which Files i have to change?

@orlangur
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Anything containing 'jquery.fileupload', like

<!-- The basic File Upload plugin -->
<script src="js/jquery.fileupload.js"></script>

@Olek89
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Olek89 commented Sep 19, 2017

i have changed it in /httpdocs/pub/static/adminhtml/Magento/backend/de_DE/jquery/fileUploader/
But now i get these error

image

@magento-engcom-team
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@Olek89, thank you for your report.

Unfortunately, we are archiving this ticket now as it did not get much attention from both Magento Community and Core developers for an extended period. This is done in an effort to create a quality, community-driven backlog which will allow us to allocate the required attention more easily.

Please feel free to comment, reopen or create new ticket according to the Issue reporting guidelines
if you are still facing this issue on the latest 2.4-develop branch. Thank you for collaboration.

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Labels
bug report Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development
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