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RahulBhut21 opened this issue Jan 27, 2018 · 20 comments
Closed

checkout loader keeps loading not stop in magento 2.2.2 #13398

RahulBhut21 opened this issue Jan 27, 2018 · 20 comments
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Area: Frontend Fixed in 2.3.x The issue has been fixed in 2.3 release line Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed

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@RahulBhut21
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RahulBhut21 commented Jan 27, 2018

Hello, I am using Magento 2.2.2 for learning Magento framework.
when I check out from purchase or cart with any product, checkout page start loading details
but checkout loader keeps loading.
screenshot 5
Help Me, Thank You

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label Jan 27, 2018
@oliverklee
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@RahulBhut21 Do you get any JavaScript errors on the browser error console? Are there any network errors in the networking tab of the browser tools?

@RahulBhut21
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Yes @oliverklee "304 Not Modified" error or warring come into networking tab for 30-35 js file.
And this was displayed in console of browser
(1)Loading failed for the <script> with source “http://localhost/Magento/pub/static/version1516704258/frontend/Magento/luma/en_US/Dotdigitalgroup_Email/js/trackingCode.js”.
checkout:1

(2)Error: Script error for tracking code
http://requirejs.org/docs/errors.html#scripterror

(3)JQMIGRATE: jQuery.browser is deprecated

@RahulBhut21 RahulBhut21 changed the title magento 2.2.2 checkout loader keeps loading not stop. checkout loader keeps loading not stop in magento 2.2.2 Jan 29, 2018
@garoal123
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garoal123 commented Jan 30, 2018

I have the same problem, and it shows me the following errors in the console:
captura de pantalla 2018-01-30 a la s 12 47 47 p m

I am using version 2.1.5

@ananth-iyer
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@RahulBhut21 @garoal123
Please check pub/ and pub/static/ directory for .htaccess

If you didn't find .htaccess then it's should be there because that file is responsible to load js, css and images from pub/ directory

@teamloom
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teamloom commented Feb 5, 2018

@RahulBhut21 do you experience this issue in Safari and Chrome?

@RahulBhut21
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@teamloom haven't Safari and in Chrome product is not added to cart so check out process is not possible

@damac23
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damac23 commented Feb 6, 2018

The problem seems to be AdBlock-related.
uBlock Origin is blocking this URL /pub/static/version_____XY____/frontend/Magento/luma/de_DE/Dotdigitalgroup_Email/js/trackingCode.js based on a match for trackingCode.js

@RahulBhut21
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@damac23 you are right I stop uBlock Origin and it works now loader disables after page load.now I can do order using one page.
Thank you @damac23

@paginasweb
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i just installed 2.2.3 and same issue, i dont have ad block, i dont have any network errors , its just a demo site, zero plugins or anything, weird

capture

@goncalotomas
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Same as @paginasweb, I have 2.2.3 and I have this issue, although in my case it goes away when I turn off uBlock Origin. This needs to be reviewed again.

@hostep
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hostep commented Mar 25, 2018

Hi guys, just FYI:

This sounds like a duplicate of #12828, which got fixed by #13061 and the fix will most likely be included in Magento 2.2.4.

@php4umagento
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Same here with 2.2.6 and custom theme. Only happens in Firefox > 57 on Windows

@TomashKhamlai
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@magento-engcom-team give me 2.3.0 instance

@TomashKhamlai TomashKhamlai added Fixed in 2.3.x The issue has been fixed in 2.3 release line Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch labels Dec 17, 2018
@TomashKhamlai TomashKhamlai removed their assignment Dec 17, 2018
@magento-engcom-team
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Hi @TomashKhamlai. Thank you for your request. I'm working on Magento 2.3.0 instance for you

@magento-engcom-team
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Hi @TomashKhamlai. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

  • 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

  • 4. Verify that the issue is reproducible on 2.3-develop branch

    Details- Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

  • 5. Verify that the issue is reproducible on 2.2-develop branch.

    Details- Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

  • 6. Add label Issue: Confirmed once verification is complete.

  • 7. Make sure that automatic system confirms that report has been added to the backlog.

@magento-engcom-team
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Hi @TomashKhamlai, here is your Magento instance.
Admin access: https://i-13398-2-3-0.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

@KilalaPhu
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I have the same problem, and it shows me the following errors in the console:
captura de pantalla 2018-01-30 a la s 12 47 47 p m

I am using version 2.1.5

hi how fix it. hope you can help em, i error this bug.
@garoal123

@mhilko
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mhilko commented Nov 18, 2019

Checkout page seems to be one of the most painful things for Magento developers.
Fortunately, there is a great guide on this issue. It contains the most common problems developers usually have with it. Here is the link: https://onilab.com/blog/magento-checkout-slow-fix-it-in-8-simple-steps/ I hope you will find it valuable.

@OvalMedia
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Checkout is the most sensible part of a shop. And it has been effed up big time in M2. Totally over-engineered. I have set up 2 stores now and spent ~50% of my time hunting bugs and issues. Yet customers keep complaining that the checkout does not work for them and it is close to impossible to find out what the issues are. Well done magento, well done.

@aqdennis
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Issue still exists for me in version 2,3,2. When I reached the payment page I just keep having the spinner going around. I can select a payment method and continue to the PSP though, but users get confused as they think they have to wait for the page finishing loading

image

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Labels
Area: Frontend Fixed in 2.3.x The issue has been fixed in 2.3 release line Issue: Cannot Reproduce Cannot reproduce the issue on the latest `2.4-develop` branch Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed
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