Magento 2.2.5 Order Email Confirmation is not working #17781

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1. magento-engcom-team

   added

   Issue: Format is not validGate 1 Failed. Automatic verification of issue format is failedGate 1 Failed. Automatic verification of issue format is failed

   on Aug 24, 2018
2. magento-engcom-team commented on Aug 24, 2018

   

   magento-engcom-team

   on Aug 24, 2018

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   Hi @nilesh111091. Thank you for your report.
   To help us process this issue please make sure that you provided the following information:

   • Summary of the issue
   • Information on your environment
   • Steps to reproduce
   • Expected and actual results

   Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

   @magento-engcom-team give me {$VERSION} instance

   where {$VERSION} is version tags (starting from 2.2.0+) or develop branches (2.2-develop +).
   For more details, please, review the Magento Contributor Assistant documentation.

   @nilesh111091 do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

   • yes
   • no
3. nilesh111091 commented on Aug 24, 2018

   

   nilesh111091

   on Aug 24, 2018

   Author

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   My magento version is 2.2.5.
4. MartinAarts commented on Aug 24, 2018

   

   MartinAarts

   on Aug 24, 2018

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   I think this issue is related to #14952
5. josefbehr

   added

   Progress: needs update

   on Aug 24, 2018
6. josefbehr

   self-assigned this

   on Aug 24, 2018
7. josefbehr

   added

   duplicate

   on Aug 24, 2018
8. gwharton commented on Aug 25, 2018

   

   gwharton

   on Aug 25, 2018

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   Looks like a third party smtp mail module is being used. Do the emails work if you disable the email module?
9. ihor-sviziev commented on Aug 30, 2018

   

   ihor-sviziev

   on Aug 30, 2018

   Contributor

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   Duplicate of #14952
10. ihor-sviziev

    marked this as a duplicate of Confirmation emails have no FROM or FROM email address 2.2.4 #14952 on Aug 30, 2018
11. ihor-sviziev

    closed this as completedon Aug 30, 2018
12. nilesh111091 commented on Aug 30, 2018

    

    nilesh111091

    on Aug 30, 2018 via email

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    Dotmailer extension is conflicting with emails. Any solutions?

    …

    On Thu, 30 Aug 2018, 6:11 p.m. Ihor Sviziev, ***@***.***> wrote: Duplicate of #14952 <#14952> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#17781 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AosSqTnmfxqGmxvohcCe9ygTQbYdoURjks5uV91sgaJpZM4WK8Fo> .
13. ihor-sviziev

    removed

    Progress: needs update

    on Aug 31, 2018
14. jurpro commented on Sep 14, 2018

    

    jurpro

    on Sep 14, 2018

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    Hello. I have the same issue on Magento 2.2.5
    Result from sending email is : myusername@hosting something like kukudari@227eg.hosting.com but I was set sender email address is no-reply@mywebsite.com
    Is there any fix ?
    Thanks
15. gwharton commented on Sep 15, 2018

    

    gwharton

    on Sep 15, 2018

    Contributor

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    As a temprary workaround, until the long term fix is rolled out into Magento, provided you don't need/use Amazon payments, run the command

    bin/magento module:disable Amazon_Core Amazon_Login Amazon_Payment

    to disable the Amazon payments module. This will cause it to start working properly again.
16. magento-engcom-team commented on Jan 7, 2019

    

    magento-engcom-team

    on Jan 7, 2019

    Contributor

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    Hi @nilesh111091. Thank you for your report.
    The issue has been fixed in #18471 by @gwharton in 2.3-develop branch
    Related commit(s):

    • ad50297e7bf4ea39db62f0969579a1ca8eb5f1a3
    • e16ff74e4f5f24a4a2530b6aced6ef50032515e0
    • 621d2cfeaf8e0a15e592cdc001c856385b3cbd83
    • b6f9e48289119117df230b6578ac9ff3d69e4996
    • 0dc85785e522e2be8c72dfeaee7e9f5054195034
    • 122019c953037df74ef97245a42b274eae2e6639
    • 193c6c2f6facf7276c1c8858d29ea3b847062ef5
    • bd0aa57cc837918335015d051f08cf380dc186d0
    • 523b0464966f81f1f01aa13073092bfddf363219
    • 424929fe9aee1005601cc2c9c7ad0090741be723
    • c32ca7a0d58cbc57276349b26eb5ecd38451fd2d
    • e39ce7a3f2a7e6ee134cff9a097b7321756c32cf
    • 99621b32f8c7d3d12f83db7e67f5f1c1ef3e7f31
    • f171c9d6ab035439ffb6374ec14dd8d51123dcd2

    The fix will be available with the upcoming 2.3.1 release.
17. magento-engcom-team

    added

    Fixed in 2.3.xThe issue has been fixed in 2.3 release lineThe issue has been fixed in 2.3 release line

    on Jan 7, 2019
18. pratikhmehta commented on Jan 9, 2019

    

    pratikhmehta

    on Jan 9, 2019

    Last edited by pratikhmehta

    Contributor

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    The transportbuilderbystore class has already been deprecated in 2.3 and soon will be in 2.2.

    This will also work in Magento 2.2.7

    https://magento.stackexchange.com/a/257215/68619
19. altdovydas

    added a commit that references this issue on Aug 6, 2026

    🔃 [EngCom] Public Pull Requests - 2.3-develop

    ...

    9291b8a