Store emails have correct from address but do not have a from name

[gwharton]

Preconditions

1. Magento 2.3
2. Apply PR [2.3] Alternative fix for Multi Store Emails issue, Fix Async Emails issues, Fix Multiple Email issues #18471 so the from address works properly.

Steps to reproduce

1. Set a valid from name and from email address for sales contact
2. Add test product
3. Purchase test product

Expected result

1. Email should be sent from the correct email address and from name

Actual result

1. Email has the correct from address, but does not have a from name set

Note, this error is not present in Magento 2.2

[magento-engcom-team]

Hi @gwharton. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@gwharton do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[gwharton]

@magento-engcom-team give me 2.3-develop instance

[magento-engcom-team]

Hi @gwharton. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @gwharton, here is your Magento instance.
Admin access: https://i-18470-2-3-develop.engcom.dev.magento.com/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[magento-engcom-team]

Hi @velvetyWorld. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Verify that the issue is reproducible on 2.2-develop branch.

  Details

  - Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
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• 7. Make sure that automatic system confirms that report has been added to the backlog.

[velvetyWorld]

@magento-engcom-team give me 2.3-develop instance

[magento-engcom-team]

Hi @velvetyWorld. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @velvetyWorld, here is your Magento instance.
Admin access: http://34.228.235.121/i-18470-2-3-develop//admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[gwharton]

Already Fixed in approved PR #18471 Just waiting on merge.

[dmytro-ch]

@magento-engcom-team give me 2.2.6 instance

[magento-engcom-team]

Hi @dmytro-ch. Thank you for your request. I'm working on Magento 2.2.6 instance for you

[magento-engcom-team]

Hi @dmytro-ch, here is your Magento instance.
Admin access: https://i-18470-2-2-6.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[magento-engcom-team]

@dmytro-ch Thank you for verifying the issue.

Unfortunately, not enough information was provided to created internal ticket. Please consider adding the following:

• Add "Component: " label(s) to this ticket based on verification result. If uncertain, you may follow the best guess

Once all required information is added, please add label "Issue: Confirmed" again.
Thanks!

[magento-engcom-team]

@dmytro-ch Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-97306, MAGETWO-97307 were created

[magento-engcom-team]

Hi @gwharton. Thank you for your report.
The issue has been fixed in #18471 by @gwharton in 2.3-develop branch
Related commit(s):

• ad50297e7bf4ea39db62f0969579a1ca8eb5f1a3
• e16ff74e4f5f24a4a2530b6aced6ef50032515e0
• 621d2cfeaf8e0a15e592cdc001c856385b3cbd83
• b6f9e48289119117df230b6578ac9ff3d69e4996
• 0dc85785e522e2be8c72dfeaee7e9f5054195034
• 122019c953037df74ef97245a42b274eae2e6639
• 193c6c2f6facf7276c1c8858d29ea3b847062ef5
• bd0aa57cc837918335015d051f08cf380dc186d0
• 523b0464966f81f1f01aa13073092bfddf363219
• 424929fe9aee1005601cc2c9c7ad0090741be723
• c32ca7a0d58cbc57276349b26eb5ecd38451fd2d
• e39ce7a3f2a7e6ee134cff9a097b7321756c32cf
• 99621b32f8c7d3d12f83db7e67f5f1c1ef3e7f31
• f171c9d6ab035439ffb6374ec14dd8d51123dcd2

The fix will be available with the upcoming 2.3.1 release.

[ladle3000]

@gwharton I patched all my 2.3 files with the PR 18471 and now still have this issue of no FROM NAME.

Can you tell me how I can get that working for my customers as well?