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Product search 'Something went wrong with processing the default view and we have restored the filter to its original state.' #38471

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Closed
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kgarrettWY opened this issue Feb 26, 2024 · 13 comments
Closed
1 of 5 tasks

Product search 'Something went wrong with processing the default view and we have restored the filter to its original state.' #38471

kgarrettWY opened this issue Feb 26, 2024 · 13 comments
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@engcom-Bravo
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Issue: needs update Additional information is require, waiting for response Reported on 2.4.x Indicates original Magento version for the Issue report.

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@kgarrettWY
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Preconditions and environment

When searching for product code 'UHY0NAILD', I cannot exit the error loading screen and make new search or click into product page.
Have realised this is glitching as our main page on the website (the product should not be public on switched on)

Steps to reproduce

  1. Open catalog
  2. Go to products
  3. Search 'UHY0NAILD'
  4. Search

Expected result

It should load this item and allow the product page to be clicked

Actual result

Error loading-' Something went wrong with processing the default view and we have restored the filter to its original state.'

Additional information

No response

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
@m2-assistant M2 Assistant
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m2-assistant bot commented Feb 26, 2024

Hi @kgarrettWY. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

Join Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
🕙 You can find the schedule on the Magento Community Calendar page.
📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

@engcom-Dash engcom-Dash self-assigned this Feb 26, 2024
@m2-assistant M2 Assistant
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m2-assistant bot commented Feb 26, 2024

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

    1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
    1. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
    1. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
    1. Verify that the issue is reproducible on 2.4-develop branch
      Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
      - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
      - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

@engcom-Bravo engcom-Bravo added the Reported on 2.4.x Indicates original Magento version for the Issue report. label Feb 27, 2024
@m2-assistant M2 Assistant
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m2-assistant bot commented Feb 27, 2024

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
  • 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
  • 4. Verify that the issue is reproducible on 2.4-develop branch
    Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
  • 5. Add label Issue: Confirmed once verification is complete.
  • 6. Make sure that automatic system confirms that report has been added to the backlog.

@engcom-Bravo
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@magento give me 2.4-develop instance

@magento-deployment-service Magento Deployment Service
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Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

@magento-deployment-service Magento Deployment Service
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Hi @engcom-Bravo, here is your Magento Instance: https://d6dc035a773bf51dba9d2816cf116421.instances-prod.magento-community.engineering
Admin access: https://d6dc035a773bf51dba9d2816cf116421.instances-prod.magento-community.engineering/admin_53d8
Login: 2bbd922d
Password: b9266e09e099

@engcom-Bravo
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Hi @kgarrettWY,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Screenshot from 2024-02-27 11-38-20

We are able to load this item and allow the product page to be clicked.

Could you please refer this comment #26515 (comment) it may resolves the issue and check the issue in Magento 2.4-develop instance.

Thanks.

@engcom-Bravo engcom-Bravo added the Issue: needs update Additional information is require, waiting for response label Feb 27, 2024
@kgarrettWY
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kgarrettWY commented Feb 27, 2024 via email

@engcom-Bravo
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Hi @kgarrettWY,

Thanks for your update.

Kindly check the issue if there are any third party modules installed which might be causing the issue.

Thanks.

@kgarrettWY
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kgarrettWY commented Feb 28, 2024 via email

@engcom-Bravo
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Hi @kgarrettWY,

Thanks for your update.

Please refer this comment #26515 (comment) it may resolves your issue.

Thanks.

@kgarrettWY
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kgarrettWY commented Mar 1, 2024 via email

@engcom-Bravo
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Hi @kgarrettWY,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.

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@engcom-Bravo engcom-Bravo

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@engcom-Bravo @engcom-Dash @kgarrettWY