FedEx shipping message "Sorry, no quotes are available for this order at this time"

[Whaaaaat]

I'm using Magento 2.1, and have configured Fedex shipping method.
When checkout whatever address I enter I get the following message:
"Sorry, no quotes are available for this order at this time"
I have inspected the checkout page and I found the following error:

https://www.mymagento2.1.com/rest/default/V1/guest-carts/e80a7c5c6a5671c5e5375fbd587e8012/estimate-shipping-methods 500 (Internal Server Error)

send         @ jquery.js:9666
ajax         @ jquery.js:9211
post         @ storage.js:39
getRates         @ new-address.js:55
(anonymous function)         @ shipping-rate-service.js:27
notifySubscribers        @ knockout.js:1103
observable.valueHasMutated       @ knockout.js:1300
observable       @ knockout.js:1285(anonymous function)      @ select-shipping-address.js:13
applyShippingAddress         @ checkout-data-resolver.js:97
resolveShippingAddress       @ checkout-data-resolver.js:78
initialize       @ shipping.js:93
(anonymous function)         @ wrapper.js:109
UiClass      @ class.js:49
initComponent        @ layout.js:66
fire         @ jquery.js:3099
fireWith         @ jquery.js:3211
deferred.(anonymous function)        @ jquery.js:3301
fire         @ jquery.js:3099
fireWith         @ jquery.js:3211
deferred.(anonymous function)        @ jquery.js:3301
(anonymous function)         @ layout.js:59
execCb       @ require.js:1650
context.execCb       @ resolver.js:131
check        @ require.js:866
(anonymous function)         @ require.js:1113
(anonymous function)         @ require.js:132(
anonymous function)      @ require.js:115
6each        @ require.js:57
emit         @ require.js:1155
check        @ require.js:917
(anonymous function)         @ require.js:1113
(anonymous function)         @ require.js:132
(anonymous function)         @ require.js:1156
each         @ require.js:57
emit         @ require.js:1155
check        @ require.js:917
(anonymous function)         @ require.js:1113
(anonymous function)         @ require.js:132
(anonymous function)         @ require.js:1156
each         @ require.js:57e
mit      @ require.js:1155
check        @ require.js:917
(anonymous function)         @ require.js:1113
(anonymous function)         @ require.js:132
(anonymous function)         @ require.js:115
6each        @ require.js:57
emit         @ require.js:1155
check        @ require.js:917
enable       @ require.js:1143
init         @ require.js:774
callGetModule        @ require.js:1170
completeLoad         @ require.js:1544
onScriptLoad         @ require.js:1671

and if I click the above link I see the following:

<response>
<message>Request does not match any route.</message>
</response>

What could be the problem? what did I do wrong? I'm sure the credentials are correct!

[alena-marchenko]

Hi @Whaaaaat

Please enable debug for FedEx shipping method and provide us with the debug.log that contains complete request to FedEx and response from it, exception.log if available. These logs can be found in var/log under Magento root directory.

[dyushkin]

Hi @Whaaaaat.

Closing this issue due to no response, please create new one when you have an update.