I really do not know what information can provided more

[xuweigogogo]

Hi everyone,

I have tried nearly 20 times. The location was on campus and accurate. I provided my student ID, proof of enrollment, handwritten proof of enrollment, and student card. I also carefully modified my public profile and payment information, but unsurprisingly, I was rejected immediately.

[xuweigogogo]

All the message are:

Unfortunately, we were unable to verify your academic affiliation based on the information you submitted on Nov 26, 2025 for .

Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.

The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

Your document does not appear to include a date demonstrating current academic affiliation. For countries utilizing non-standard calendars, you may need to capture the original document beside one with a converted date. You may include multiple documents in your image, so long as they are legible.

Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.

You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

Once you have resolved the issues with your submission, visit us again and reapply.

Have questions? Please seek help via our Student Developer Pack Application FAQ or visit the GitHub Education Community.

💖 The GitHub Education Team

[davevad93]

Hi @xuweigogogo,

I recommend you translate your academic proof from Chinese to English and then fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet. Then log out and log back into GitHub before reapplying, because the application system gets stuck in a loop even after the required information has been updated.

For further reference, take a look at this discussion : #164204
And this one: #176184

If you continue to experience issues with the application, contact support by opening a ticket here, select "Other" and explain your problem.

[xuweigogogo]

Hi @xuweigogogo,

I recommend you translate your academic proof from Chinese to English and then fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet. Then log out and log back into GitHub before reapplying, because the application system gets stuck in a loop even after the required information has been updated.

For further reference, take a look at this discussion : #164204 And this one: #176184

If you continue to experience issues with the application, contact support by opening a ticket here, select "Other" and explain your problem.

Thanks for your reply, I would follow your advice and have a try.