How can I verify my education account?

[jamesmct-smvhs]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Campus Experts

Hi everyone,

I am a high school teacher in the Department of Data Processing in Taiwan. The name on my billing information matches the name on my teacher ID. I have also enabled two-factor authentication, use a .edu Gmail account, and uploaded a photo of my teacher ID. Why is my application still being rejected?

I successfully applied about three years ago, but this year I have not been able to get approved at all.

[Muzammil-Noor]

It seemslike you’re already doing the standard requirements correctly, so the rejection is probably happening because the verification system cannot confidently confirm your current faculty status, especially if your school’s email domain is not fully trusted or if the uploaded document does not clearly show a current validity date. This is a common issue with GitHub Education applications, even for teachers who were approved in previous years.

A few things that often help:

• Upload a new, clearer photo of your teacher ID
• Make sure the document shows a current date or academic year
• Ensure your GitHub profile name exactly matches your ID
• If your documents are in Chinese, include an English version or translation
• Try uploading an employment verification letter from your school instead of only the ID

You can reapply through: GitHub Education Teacher Application

And the official troubleshooting page is here

[moriletech000]

That honestly sounds really frustrating, especially since you were approved before and already seem to be doing everything they normally ask for.

If your billing name matches your teacher ID, you’re using a school email, enabled 2FA, and even uploaded verification documents, then it honestly sounds more like the verification system is failing rather than something you’re doing wrong.

One thing I’ve noticed with a lot of these automated approval systems is that they can be really inconsistent with international schools or non-US institutions, even when everything is legitimate. Sometimes the rejection is completely automated and there’s no clear explanation given.

Since you were successfully approved a few years ago, that also makes it even stranger. It could honestly be:

• stricter verification rules this year
• automated AI verification failing on the ID photo
• mismatch in document formatting/language
• the system not recognizing the school properly anymore

At this point I’d probably try contacting support directly instead of reapplying repeatedly. You already meet more requirements than most applicants do.

It definitely doesn’t sound like you’re missing something obvious.

[jamesmct-smvhs]

Hello, how can I contact customer support? Are there any ways to get in touch with them? Thank you. Mor!le Tech ***@***.***>於 2026年5月8日 週五，12:53寫道：

…

That honestly sounds really frustrating, especially since you were approved before and already seem to be doing everything they normally ask for. If your billing name matches your teacher ID, you’re using a school email, enabled 2FA, and even uploaded verification documents, then it honestly sounds more like the verification system is failing rather than something you’re doing wrong. One thing I’ve noticed with a lot of these automated approval systems is that they can be really inconsistent with international schools or non-US institutions, even when everything is legitimate. Sometimes the rejection is completely automated and there’s no clear explanation given. Since you were successfully approved a few years ago, that also makes it even stranger. It could honestly be: - stricter verification rules this year - automated AI verification failing on the ID photo - mismatch in document formatting/language - the system not recognizing the school properly anymore At this point I’d probably try contacting support directly instead of reapplying repeatedly. You already meet more requirements than most applicants do. It definitely doesn’t sound like you’re missing something obvious. — Reply to this email directly, view it on GitHub <#195200 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ATTSYD3TZXKWOTZ7DIHO3OT4ZVR45AVCNFSM6AAAAACYVPAKU6VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTMOBUHA4TINY> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[moriletech000]

Usually the fastest way is through the platform’s Help Center or Support page. Most services have a “Submit a Request” or “Contact Support” option somewhere in the account or billing section.

If live chat isn’t available, email support is usually the next option. I’d also recommend including screenshots and explaining that you’ve already verified your identity and enabled 2FA, since that can help avoid getting another automated response.

Honestly though, it can sometimes take a few days before a real person replies, especially with account verification issues.

[Muzammil-Noor]

@jamesmct-smvhs you can find the contact butyon at the bottom of this page, from there it may allow you to create a ticket.
https://support.github.com/

Pleade try this link if ithe one above does not work
https://support.github.com/contact/education

[asaddevx]

Hey @jamesmct-smvhs — I read through everything. This is frustrating, especially since you were approved before.

Why this is happening

You are not doing anything wrong. The verification system has gotten stricter, especially for non-US schools. It often fails on teacher IDs from Taiwan because of language or format mismatches.

What actually works (from teachers who fixed this)

1. Stop reapplying through the normal form — you will keep getting the same automated rejection.

2. Contact support directly with a real person ticket:

Go here: https://support.github.com/contact/education

Select "I am a teacher having trouble verifying my educator status"

Copy and paste this:

"I am a high school teacher in Taiwan. I was approved for GitHub Education three years ago. Now my application keeps getting rejected even though:

• My teacher ID matches my billing name
• I use a .edu Gmail account
• 2FA is enabled
• I uploaded a clear photo of my ID

Please manually review my application. I believe the automated system cannot read my Taiwanese teacher ID correctly."

3. Attach these to your ticket:

• Your teacher ID photo (clear, showing date)
• A school employment letter or pay stub (even a photo is fine)
• Your .edu email address

Bottom line

The automated system is failing you. A human at GitHub Support can override it. Do not reapply again — just open that ticket and wait 3-5 days.

You will get approved. Just needs a human to look at it.

[steeltoes-and-code]

They are not taking tickets for this issue

[asaddevx]

Hey @steeltoes-and-code — I see the screenshot. You are right, GitHub no longer takes tickets for manual reviews.

Since the automated system is rejecting you, here is what actually works:

1. Translate your teacher ID — Add English text next to the Chinese. The system struggles with non-English documents.

2. Use a scanned PDF, not a photo — Photos get rejected more often.

3. Show a current date clearly — If your ID has no date, upload a school letter with today's date.

4. Reapply in incognito mode — Sometimes cookies or IP cause issues.

You did nothing wrong. The system just got stricter. Keep reapplying with cleaner documents. That is the only way now.

[steeltoes-and-code]

Suggestion 2 is the core of the problem. There is no option to upload a scan or other image. The system forces you to use the devices camera (web cam or phone) even if one doesn't exist. I've done several iterations with different documents and devices, and the loop is always the same.

It seems bugged. With the ticket system closed, even for bug reports, the only thing left to do is make noise here and hope someone at Git looks into it.