School doesn't provide English documents. #47926
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I'm receiving the following issues:
I'm using my Student ID as the proof. However there's no English translations. How should I deal with it? |
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Replies: 1 comment 3 replies
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Hi @Xiaoyu2006 👋 We're happy you're here! Let's see how we can assist. Ensure your image (photo or upload) is legible. If you are unable to read its text on the image itself then the verification process may not be able to either. If you are taking a photo of a screen try to have it as large a resolution as possible - take a photo of the evidence on a monitor rather than a phone perhaps. We also accept pre-translated evidence if the text is not English. Take a photo of the translated evidence alongside the original and submit. Let us know how you get on. 👍 |
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Hi @Xiaoyu2006 👋
We're happy you're here! Let's see how we can assist.
Ensure your image (photo or upload) is legible. If you are unable to read its text on the image itself then the verification process may not be able to either. If you are taking a photo of a screen try to have it as large a resolution as possible - take a photo of the evidence on a monitor rather than a phone perhaps. We also accept pre-translated evidence if the text is not English. Take a photo of the translated evidence alongside the original and submit.
Let us know how you get on. 👍