Further improve issue template

.github/ISSUE_TEMPLATE/---1-report-an-issue.md

@@ -0,0 +1,48 @@
+---
+name: "\U0001F41B Report an issue"
+about: Report an issue on parse-server
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+### New Issue Checklist
+<!-- Please check the following boxes [ ] -> [x] before submitting your issue. Click the "Preview" tab for better readability. Thanks for reporting issues back to Parse Server! -->
+
+- [ ] I am not disclosing a [vulnerability](https://github.com/parse-community/parse-server/blob/master/SECURITY.md).
+- [ ] I am not just asking a [question](https://github.com/parse-community/.github/blob/master/SUPPORT.md).
+- [ ] I have searched through [existing issues](https://github.com/parse-community/parse-server/issues?q=is%3Aissue).
+- [ ] I can reproduce the issue with the [latest version of Parse Server](https://github.com/parse-community/parse-server/releases). <!-- We don't investigate issues for outdated releases. -->
+
+### Issue Description
+<!-- What is the specific issue with Parse Server? -->
+
+### Steps to reproduce
+<!-- How can someone else reproduce the issue? -->
+
+### Actual Outcome
+<!-- What outcome, for example query result, did you get? -->
+
+### Expected Outcome
+<!-- What outcome, for example query result, did you expect? -->
+
+###  Environment
+<!-- Be specific with versions, don't use "latest" or semver ranges like "~x.y.z" or "^x.y.z". -->
+
+Server
+- Parse Server version: `FILL_THIS_OUT`
+- Operating system: `FILL_THIS_OUT`
+- Local or remote host (AWS, Azure, Google Cloud, Heroku, Digital Ocean, etc): `FILL_THIS_OUT`
+
+Database
+- System (MongoDB or Postgres): `FILL_THIS_OUT`
+- Database version: `FILL_THIS_OUT`
+- Local or remote host (MongoDB Atlas, mLab, AWS, Azure, Google Cloud, etc): `FILL_THIS_OUT`
+
+Client
+- SDK (iOS, Android, JavaScript, PHP, Unity, etc): `FILL_THIS_OUT`
+- SDK version: `FILL_THIS_OUT`
+
+### Logs
+<!-- Include relevant logs here. Turn on additional logging by configuring VERBOSE=1 in your environment. -->

.github/ISSUE_TEMPLATE/---feature-request.md → .github/ISSUE_TEMPLATE/---2-feature-request.md

@@ -1,6 +1,6 @@
 ---
-name: "\U0001F4A1 Feature request"
-about: Suggest an idea for this project
+name: "\U0001F4A1 Request a feature"
+about: Suggest new functionality or an enhancement of existing functionality.
 title: ''
 labels: ''
 assignees: ''

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,8 @@
+blank_issues_enabled: false
+contact_links:
+  - name: 🙋🏽‍♀️ Getting help with code
+    url: https://stackoverflow.com/questions/tagged/parse-platform
+    about: Get help with code-level questions on Stack Overflow.
+  - name: 🙋 Getting general help
+    url: https://community.parseplatform.org
+    about: Get help with other questions on our Community Forum.

README.md

@@ -766,18 +766,6 @@ All the Cloud Code interfaces also have been updated to reflect those changes, a
 
 We have written up a [migration guide](3.0.0.md), hoping this will help you transition to the next major release.
 
-# Support
-
-Please take a look at our [support document](https://github.com/parse-community/.github/blob/master/SUPPORT.md).
-
-If you believe you've found an issue with Parse Server, make sure these boxes are checked before [reporting an issue](https://github.com/parse-community/parse-server/issues):
-
-- [ ] You've met the [prerequisites](http://docs.parseplatform.org/parse-server/guide/#prerequisites).
-
-- [ ] You're running the [latest version](https://github.com/parse-community/parse-server/releases) of Parse Server.
-
-- [ ] You've searched through [existing issues](https://github.com/parse-community/parse-server/issues?utf8=%E2%9C%93&q=). Chances are that your issue has been reported or resolved before.
-
 # Want to ride the bleeding edge?
 
 It is recommend to use builds deployed npm for many reasons, but if you want to use