Can't hear voice during phone call.

[Jaymo-88]

Guidelines

• I have searched searched open and closed issues for duplicates
• I am submitting a bug report for existing functionality that does not work as intended
• This isn't a feature request or a discussion topic

Bug description

Me and my friend were on a call then suddenly the audio went glitchy, The sound flickering on and off fast. In the circle in the bottom left corner of the call screen, during the call a mute symbol was flickering in and out. I hung up and recalled and now they can hear me but I can't hear them. In the left corner where the circle is that shows its picking up audio its just totally blank black circle.

We've checked all permissions are enabled and that we are up to date. They're on iPhone and I'm on android and never had an issue like this before. We have tried calling other people on Signal and it works fine. This is happening only between me and my friend.

Screenshots

No response

Device

Samsung Galaxy S20 FE

Android version

13 / 5.1

Signal version

7.35

Link to my debug log

https://debuglogs.org/android/7.35.0/82325b7bef3854216e4662cfd3057ec6cfbbae991aa82b43bda816d2a9443cdd

[emir-signal]

Hi Jaymo-88, could you please attach debug logs from your device for analysis? Debug logs from your friend's device would also be quite helpful.

[Jaymo-88]

Hi emir-signal I've updated the post to show my debug log and such.

I'll try get my friends when I can.

[emir-signal]

Hi Jaymo-88, could you please try to reproduce the issue and attach your logs again? It seems that any logs related to the problematic call have already been purged from your device. The oldest log entry that I see is from March 2.

[Jaymo-88]

I did reinstall signal yesterday to try fix it. But it's still not working. But my friend hasn't reinstalled or anything.

This is the debug log from before I reinstalled and first contacted signal about the issue.

https://debuglogs.org/android/7.34.2/53890624f87a6a8ce07b15f396396128a2fc86e64a3efdedf7f4dbfbb92d5998

[major-mayer]

Same problem here on a Poco F3.
I am having this issue since a few weeks already.
Tonight I was having a call and it occurred again, so it should be contained in the logs.
https://debuglogs.org/android/7.40.2/d1d969104b7b2d4018ffdad464d0c0bc49ca278cb90c637f91d53d75c5eb48c0

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.