[Bug]: Crash on start since last update #151
Description
What happened?
Hey friends,
since last week, probably correlating to the latest update, I am getting immediate crashes when I start the Mattermost snap.
Application: Mattermost 6.0.0
Platform: Linux 5.15.0-161-generic x64
Error: net::ERR_NAME_NOT_RESOLVED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:124413)
at SimpleURLLoaderWrapper.emit (node:events:519:28)
Installed version
mattermost-desktop 6.0.0 814 latest/candidate snapcrafters✪ -
This is for focal (my old laptop) - I do not see the same error on my new company laptop with Noble.
What should have happened?
No crash on startup.
Output of snap info $snap_name
❯ snap info mattermost-desktop
name: mattermost-desktop
summary: A secure, flexible platform build for the new era of
collaboration
publisher: Snapcrafters✪
store-url: https://snapcraft.io/mattermost-desktop
contact: https://github.com/snapcrafters/mattermost-desktop/issues
license: MIT
description: |
Mattermost is secure workplace messaging from behind your firewall.
- Discuss topics in private groups, one-to-one or team-wide
- Easily share and view image files
- Connect in-house systems with webhooks and Slack-compatible
integrations
For technical and operations teams who execute high-stakes,
collaborative workflows,
Mattermost provides integrated team messaging, audio and screen
share, workflow automation
and project management. Governments, banks and tech giants use our
secure collaboration platform
to reduce risk and error rates while accelerating technical
productivity.
To use this app, you need a URL for a Mattermost server.
This snap is maintained by the Snapcrafters community, and is not
necessarily endorsed or
officially maintained by the upstream developers.
commands:
- mattermost-desktop
snap-id: ed0pxJoDHrgmAWHH7baX5nryAHy1UNj0
tracking: latest/candidate
refresh-date: 2 days ago, at 20:38 CET
channels:
latest/stable: 6.0.0 2025-11-14 (814) 217MB -
latest/candidate: 6.0.0 2025-11-14 (814) 217MB -
latest/beta: ↑
latest/edge: ↑
installed: 6.0.0 (814) 217MB -Output of snap connections $snap_name
❯ snap connections mattermost-desktop
Interface Plug Slot Notes
audio-playback mattermost-desktop:audio-playback :audio-playback -
audio-record mattermost-desktop:audio-record - -
camera mattermost-desktop:camera - -
content[gnome-46-2404] mattermost-desktop:gnome-46-2404 gnome-46-2404:gnome-46-2404 -
content[gpu-2404] mattermost-desktop:gpu-2404 mesa-2404:gpu-2404 -
content[gtk-3-themes] mattermost-desktop:gtk-3-themes gtk-common-themes:gtk-3-themes -
content[icon-themes] mattermost-desktop:icon-themes gtk-common-themes:icon-themes -
content[sound-themes] mattermost-desktop:sound-themes gtk-common-themes:sound-themes -
desktop mattermost-desktop:desktop :desktop -
desktop-legacy mattermost-desktop:desktop-legacy :desktop-legacy -
gsettings mattermost-desktop:gsettings :gsettings -
home mattermost-desktop:home :home -
login-session-observe mattermost-desktop:login-session-observe - -
network mattermost-desktop:network :network -
network-bind mattermost-desktop:network-bind :network-bind -
opengl mattermost-desktop:opengl :opengl -
pulseaudio mattermost-desktop:pulseaudio :pulseaudio -
removable-media mattermost-desktop:removable-media - -
screen-inhibit-control mattermost-desktop:screen-inhibit-control :screen-inhibit-control -
shared-memory mattermost-desktop:shmem :shared-memory -
unity7 mattermost-desktop:unity7 :unity7 -
wayland mattermost-desktop:wayland :wayland -
x11 mattermost-desktop:x11 :x11 -
``Output of snap version
❯ snap version
snap 2.72
snapd 2.72
series 16
ubuntu 20.04
kernel 5.15.0-161-generic
architecture amd64Relevant log output
[400516.712907] audit: type=1400 audit(1763382080.982:29113): apparmor="DENIED" operation="open" profile="snap.mattermost-desktop.mattermost-desktop" name="/proc/1004124/smaps_rollup" pid=1004124 comm="MemoryInfra" requested_mask="r" denied_mask="r" fsuid=1001 ouid=1001Teminal output of app
❯ mattermost-desktop
13:26:24.153 › Logger Log level set to: { level: 'info' }
[macos-notification-state] failed to load 'notificationstate' addon Error: Module did not self-register: '/snap/mattermost-desktop/814/opt/Mattermost/resources/app.asar.unpacked/node_modules/macos-notification-state/build/Release/notificationstate.node'.
at process.func [as dlopen] (node:electron/js2c/node_init:2:2617)
at Module._extensions..node (node:internal/modules/cjs/loader:1874:18)
at Object.func [as .node] (node:electron/js2c/node_init:2:2844)
at Module.load (node:internal/modules/cjs/loader:1448:32)
at Module._load (node:internal/modules/cjs/loader:1270:12)
at c._load (node:electron/js2c/node_init:2:17993)
at TracingChannel.traceSync (node:diagnostics_channel:322:14)
at wrapModuleLoad (node:internal/modules/cjs/loader:244:24)
at Module.require (node:internal/modules/cjs/loader:1470:12)
at require (node:internal/modules/helpers:147:16) {
code: 'ERR_DLOPEN_FAILED'
}
Checking for beta autoupdate feature for deb/rpm distributions
Found package-type: deb
13:26:24.332 › [App.Initialize] Current working directory is /home/jugmac00, changing into /snap/mattermost-desktop/814/opt/Mattermost
Error org.freedesktop.DBus.Error.Failed: cannot set "default-url-scheme-handler" subproperty "mattermost" setting to invalid value "Mattermost.Desktop"
Gtk-Message: 13:26:24.382: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
[1086881:1117/132624.521845:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087012: Permission denied (13)
13:26:24.521 › [App.Config] config.autostart has been configured: { autostart: true }
[1086881:1117/132624.553662:ERROR:dbus/object_proxy.cc:573] Failed to call method: org.freedesktop.Secret.Service.ReadAlias: object_path= /org/freedesktop/secrets: org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents this sender from sending this message to this recipient; type="method_call", sender=":1.1240" (uid=1001 pid=1086881 comm="/snap/mattermost-desktop/814/opt/Mattermost/matter" label="snap.mattermost-desktop.mattermost-desktop (enforce)") interface="org.freedesktop.Secret.Service" member="ReadAlias" error name="(unset)" requested_reply="0" destination="org.freedesktop.secrets" (uid=1001 pid=3555 comm="/usr/bin/gnome-keyring-daemon --daemonize --login " label="unconfined")
13:26:24.650 › [SecureStorage] Secure storage is not available on this system. Secrets will be stored in plain text. Consider installing keyring services for better security.
13:26:24.651 › [SecureStorage] Secure storage initialized - encryption unavailable
[1086881:1117/132624.675531:ERROR:dbus/object_proxy.cc:573] Failed to call method: org.freedesktop.login1.Manager.Inhibit: object_path= /org/freedesktop/login1: org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents this sender from sending this message to this recipient; type="method_call", sender=":1.672" (uid=1001 pid=1086881 comm="/snap/mattermost-desktop/814/opt/Mattermost/matter" label="snap.mattermost-desktop.mattermost-desktop (enforce)") interface="org.freedesktop.login1.Manager" member="Inhibit" error name="(unset)" requested_reply="0" destination="org.freedesktop.login1" (uid=0 pid=1985 comm="/lib/systemd/systemd-logind " label="unconfined")
13:26:24.680 › [SecureStorage] Initialized secure storage cache
[1086881:1117/132624.756142:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087038: Permission denied (13)
[1086881:1117/132624.767108:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087043: Permission denied (13)
13:26:24.774 › [ServerDropdownView] init
[1086881:1117/132624.776340:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087045: Permission denied (13)
[1086881:1117/132624.782610:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087051: Permission denied (13)
[1086881:1117/132624.791059:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087058: Permission denied (13)
[1086881:1117/132624.802365:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087063: Permission denied (13)
[1086881:1117/132624.806954:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087073: Permission denied (13)
[1086881:1117/132624.835709:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087094: Permission denied (13)
[1086881:1117/132624.860310:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087103: Permission denied (13)
[1086881:1117/132624.880571:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087110: Permission denied (13)
13:26:24.895 › [App.Initialize] Autoupgrade disabled: false
13:26:24.942 › [i18nManager] Failed to set new language { locale: 'en-US' }
13:26:24.942 › [i18nManager] Failed to set new language { locale: 'DE' }
[1086881:1117/132625.138007:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087154: Permission denied (13)
(node:1086881) electron: Failed to load URL: https://chat.charmhub.io/ with error: ERR_NAME_NOT_RESOLVED
(Use `mattermost-desktop --trace-warnings ...` to show where the warning was created)
13:26:25.249 › [MattermostWebCont...] [009bfe13-3083-4a9...] [9e47dbbd-3555-4c8...] failed loading URL: Error: ERR_NAME_NOT_RESOLVED (-105) loading 'https://chat.charmhub.io/', retrying in 5 seconds
13:26:27.193 › [WebContentsEventM...] [116e1582-dba0-45b...] [33781caf-2d43-47f...] [renderer] Uncaught (in promise) Error: Not authorized
13:26:27.725 › [WebContentsEventM...] [2adc78ee-2fd0-412...] [e010d7d4-d4d3-49f...] [renderer] github: This plugin is using registerPostDropdownMenuComponent which is deprecated in Mattermost v11.0. That API will be removed in a future release, and plugins that use it may not work correctly. Please update the plugin to use registerPostDropdownMenuAction instead. See https://forum.mattermost.com/t/deprecating-a-post-dropdown-menu-component-plugin-api-v11/25001 for more information.
13:26:28.100 › [WebContentsEventM...] [2adc78ee-2fd0-412...] [e010d7d4-d4d3-49f...] [renderer] Uncaught (in promise) Error: Not authorized
[1086881:1117/132630.252662:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087272: Permission denied (13)
(node:1086881) electron: Failed to load URL: https://chat.charmhub.io/ with error: ERR_NAME_NOT_RESOLVED
13:26:30.288 › [MattermostWebCont...] [009bfe13-3083-4a9...] [9e47dbbd-3555-4c8...] failed loading URL: Error: ERR_NAME_NOT_RESOLVED (-105) loading 'https://chat.charmhub.io/', retrying in 5 seconds
[1086881:1117/132635.292588:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087288: Permission denied (13)
(node:1086881) electron: Failed to load URL: https://chat.charmhub.io/ with error: ERR_NAME_NOT_RESOLVED
13:26:35.343 › [MattermostWebCont...] [009bfe13-3083-4a9...] [9e47dbbd-3555-4c8...] failed loading URL: Error: ERR_NAME_NOT_RESOLVED (-105) loading 'https://chat.charmhub.io/', retrying in 5 seconds
[1086881:1117/132640.347907:ERROR:content/browser/zygote_host/zygote_host_impl_linux.cc:283] Failed to adjust OOM score of renderer with pid 1087304: Permission denied (13)
(node:1086881) electron: Failed to load URL: https://chat.charmhub.io/ with error: ERR_NAME_NOT_RESOLVED
13:26:40.399 › [MattermostWebCont...] [009bfe13-3083-4a9...] [9e47dbbd-3555-4c8...] failed loading URL: Error: ERR_NAME_NOT_RESOLVED (-105) loading 'https://chat.charmhub.io/', retrying in 5 seconds