5.3.1 does not launch on Windows

[russellbanks]

I've updated to ElectronMail v5.3.1 on Windows 11 and now it does not launch. After attempting to launch from the start menu multiple times, there are no background processes related to ElectronMail and nothing appears to happen.

Reverting to ElectronMail v5.3.0 fixes this issue.

[vladimiry]

I tested the build on Win 10 before releasing. So apparently it's a system dependent issue. Consider sharing info from the app log. Also, if you want to help, try starting the app's exe file from the console and see the console output. At the moment, I don't have Win 11 system at my side to test things independently.

The guess is that it's a native dependency related crash (the app uses 3 native modules: keytar, msgpackr-extract, sodium-native), as it's a first guess to make, sine other issues unlikely to cause a hard crash.

[vladimiry]

Just tested it on Windows 11 Pro 24H2/26100.4351, running under VirtualBox, and it starts well there. So I can't reproduce the issue yet.

[russellbanks]

This is all I get when starting the 5.3.1 exe from the terminal:

When doing the same in 5.3.0, I get what I'd expect are normal logs.

[vladimiry]

Thanks for more info. That line on the screenshot is not really informative, as most likely it gets triggered by a crash (crashReporter thing, which is not enabled in the app). I mean, this is not a crash cause, but a part of its effect. There should be something above the line.

[russellbanks]

That's all there is:

[vladimiry]

Thanks. It looks weird then. Normally, when a hard crash happens, it's clearly represented in the console output. So for now there is no enough information for me to keep looking into it. But more info might come in the future. Fortunately, v5.3.0 is still functional.

[ajmz]

I've updated to ElectronMail v5.3.1 on Windows 11 and now it does not launch. After attempting to launch from the start menu multiple times, there are no background processes related to ElectronMail and nothing appears to happen.

Reverting to ElectronMail v5.3.0 fixes this issue.

Me too. Windows 11 26100.4770.

C:\Program Files\ElectronMail>ElectronMail.exe
C:\Program Files\ElectronMail>
[16240:0728/144812.682:ERROR:third_party\crashpad\crashpad\client\crashpad_client_win.cc:869] not connected

By the way, hope to allow the installer to be installed on non-system drives.

[vj92hsx]

same with me , its on windows 10

PS C:\scoop\apps\electronmail\current> .\ElectronMail.exe
PS C:\scoop\apps\electronmail\current>
[32912:0728/202126.804:ERROR:third_party\crashpad\crashpad\client\crashpad_client_win.cc:869] not connected