Wrong shipping fee in backend with multiple store views #12889

tig-dennisvanderhammen · 2017-12-27T10:13:04Z

Preconditions

Magento version 2.2.2 with sample data installed
PHP version 7.0.25
Two different websites with storeviews (explained in steps to reproduce)
Each website a different flat fee (explained in steps to reproduce)

Steps to reproduce

Install a clean version of Magento 2.2.2.
Set up a Second website, second store and second storeview in Stores->All Stores.
Add a product to your Second website at Catalog->Products (in my case the Joust Duffle Bag from the sampledata)
Set up different flat fee shipping fees for both websites in Stores->Configuration->Sales->Shipping Methods (in my case 10$ for flat fee in Main Website, 20$ for flat fee in Second website).
Clear the Magento cache.
Create a new order at Sales->Orders->Create new order.
Click on the button Create New Customer.
Select the Second store view in the Second website.
Add a product and fill in the order details
Click on the button Get shipping methods and rates

Expected result

Expected shipping fee of 20$ is applied, because I selected the second store view when creating the order.

Actual result

The shipping fee of the default website is selected as shown on the screenshot below.

It seems that whenever I change the default website (Stores->All Stores, click on Second Website, select Set as Default and save) I get the shipping fee of the newly selected default store.

Extra screenshots:

Configured websites:

Configured flat fee price for Main Website:

Configured flat fee price for Second Website:

magento-engcom-team · 2017-12-27T14:30:49Z

@tig-dennisvanderhammen, thank you for your report.
We've created internal ticket(s) MAGETWO-86049 to track progress on the issue.

okorshenko · 2018-03-19T18:58:34Z

Hi @tig-dennisvanderhammen
the issue has been fixed in 2.2-develop branch

InternetMedicineMan · 2018-03-30T16:11:36Z

I'm in version 2.2.3 and having this issue. It doesn't appear to be fixed. - edit - Oh I see it's on develop branch so probably next release

Rickertje · 2018-09-07T10:44:09Z

I am on 2.2.5 and this is still not solved (be it tablerates in my case)
We are now 6 months after this was labeled 'Fixed in 2.2.x'
Can someone tell me what the status is? Thx.

Rickertje · 2018-09-10T13:14:17Z

@magento-engcom-team cab you please answer this question? Thank you.

callumstar · 2018-09-14T13:42:14Z

Hi @magento-engcom-team and @okorshenko,

This is still an issue, is there any updates on this please?

callumstar · 2018-09-14T13:42:26Z

Hi @tig-dennisvanderhammen,

Did you ever manage to fix this?

Rickertje · 2018-09-14T13:56:23Z

My developer tells me that there was an attempt to fix (part of) this in 2.2.5. Anyway it was not fixed for tablerates, I'm not sure about other shipping methods. So there is still work to do on this issue.

tig-dennisvanderhammen · 2018-09-14T13:59:08Z

@callumstar, I didn't get any complaints from our clients about this and encountered this during development of an extension. I didn't look into fixing this issue and simply wanted Magento to know about this issue. Sorry!

Rickertje · 2018-09-14T14:01:41Z

Ok so where is the big red button to reopen this issue

jhruehl · 2018-09-21T08:27:54Z

Thanks. The fix for this issue now causes the standard shipping rate label to be shown in the language of the store view where the last product was added. (cart and checkout).

I'm going to create a pull request, which sets the QuoteStoreId not as given by the order object, but as given by the store manager. This doesn't mess things up and probably still works for @tig-dennisvanderhammen problem.

…not as given by the order itself Because of the issue #12889 this particalur line was added as a "fix", setting the store id for the quote as given by the quote object itself. This lead to the standard shipping method's name shown in the cart view totals and shipping rate listing in the checkout to be shown as given by the store view, where the last product was added. Can be reproduce, if at least two store views, each with a different language and languae specific naming of shipping rates, for one website are given. Add a product in one store view, switch to another language and go the cart view. This change should still solve the problem described in the issue #12889 and don't mess up the labeling of the shipping rates shown in checkout for websites with multilanguage store views.

…not as given by the order itself requestShippingRates: set quote ID as given by the store manager and not as given by the order itself ### Description Because of the issue #12889 this particalur line was added as a "fix", setting the store id for the quote as given by the quote object itself. This lead to the standard shipping method's name shown in the cart view totals and shipping rate listing in the checkout to be shown as given by the store view, where the last product was added. ### Fixed Issues (if relevant) This change should still solve the problem described in the issue #12889 and don't mess up the labeling of the shipping rates shown in checkout for websites with multilanguage store views. ### Manual testing scenarios Can be reproduce, if at least two store views, each with a different language and language specific naming of shipping rates, for one website are given. Add a product in one store view, switch to another language and go the checkout/cart view page.

requestShippingRates: set quote ID as given by the store manager and not as given by the order itself Description Because of the issue magento#12889 this particalur line was added as a "fix", setting the store id for the quote as given by the quote object itself. This lead to the standard shipping method's name shown in the cart view totals and shipping rate listing in the checkout to be shown as given by the store view, where the last product was added. Fixed Issues (if relevant) This change should still solve the problem described in the issue magento#12889 and don't mess up the labeling of the shipping rates shown in checkout for websites with multilanguage store views. Manual testing scenarios Can be reproduce, if at least two store views, each with a different language and language specific naming of shipping rates, for one website are given. Add a product in one store view, switch to another language and go the checkout/cart view page.

jhruehl · 2018-09-21T09:31:38Z

It seems I cannot create any pull requests for the 2.2-develop branch even with an updated fork. Only for 2.2 and 2.3-develop. So I leave it there, because the "fix" to this issue still isn't present in the 2.3 branches.

My fix for the "fix" of this issue can be found in the pull requests above, which have been rejected, because they weren't given via a fork.

Rickertje · 2018-09-21T21:25:40Z

I'm not sure I understand (but I'm not a developer). While editing an order in admin the store(view) to be used for selecting shipping methods and/or tablerates should be set as the store(view) for which the order was initially created. Also it would be nessecary to have fix become part of 2-2-dev and 2.3.

jhruehl · 2018-09-24T04:45:26Z

@Rickertje Yes. An order should be, but this is about quotes. So the problem isn't that easy to solve I guess. Because the fix was placed somewhere, which has an effect on the frontend, too. We use store views only for different languages. So switching the store view (language) in the frontend can/will cause problems with the current fix.

Rickertje · 2018-10-24T09:27:29Z

Hi @jhruehl can you give an update for this issue. Along with maybe the possible duplicates #16604 and #18059 . Thank you.

jhruehl · 2018-10-24T09:51:19Z

@Rickertje I see both cases are valid. The case from this issue and my case. I don't know, if my solution/adjustment given in jhruehl@fed80e2 still solves the issue given here. And I don't have the time to spare to recreate and test the scenario given by the author of the issue with my adjustment.

So we will handle it as we handle most of the bugs, "unconveniant" fixes and changes given by Magento. Creating a core patch, which serves our needs, document it for the next update (with references to exisiting issues) and see if the core patch is still needed or has to be adjusted during the implementation of the next Magento update.

I'd advise your developers to do so in a similar fassion. Saves a lot of time.

Here is a howto for creating patches:
https://docs.gitlab.com/omnibus/development/creating-patches.html
(you should create and apply them in the source folder of the project; we apply them with a different command though)

(Or we throw the problem at the Magento Commerce Support as soon as 2.3 is released officially and let them handle it.)

deadlyw1re · 2019-03-15T14:49:31Z

Why is the shipping price on the website level instead of storeview level?

krzysztofjasniok · 2019-09-15T12:01:25Z

#mm19pl

magento-engcom-team · 2019-09-15T12:01:28Z

@krzysztofjasniok thank you for joining. Please accept team invitation here and self-assign the issue.

m2-assistant · 2019-09-15T12:02:32Z

Hi @krzysztofjasniok. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
2. Verify that the issue is reproducible on 2.3-develop branch
Details
- Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
- If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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krzysztofjasniok · 2019-09-15T15:45:04Z

Unable to reproduce on Magento 2.3 with given steps. Tested with flat rate as well as tablerates

magento-engcom-team added Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed labels Dec 27, 2017

p-bystritsky self-assigned this Dec 27, 2017

okorshenko unassigned p-bystritsky Mar 19, 2018

okorshenko closed this as completed Mar 19, 2018

okorshenko added the Fixed in 2.2.x The issue has been fixed in 2.2 release line label Mar 19, 2018

callumstar mentioned this issue Sep 14, 2018

Magento 2.2.5 - If Multi-Storefront, Shipping Rates on an Admin Order use rates from the default store #18059

Closed

jhruehl mentioned this issue Sep 21, 2018

requestShippingRates: set quote ID as given by the store manager #18174

Closed

4 tasks

jhruehl mentioned this issue Sep 21, 2018

requestShippingRates: set quote ID as given by the store manager #18176

Closed

4 tasks

jhruehl reopened this Sep 21, 2018

Rickertje mentioned this issue Sep 24, 2018

Table rate shipment is taken from wrong website ID when creating an order through the admin #16604

Closed

magento-engcom-team added the Event: mm19pl label Sep 15, 2019

krzysztofjasniok self-assigned this Sep 15, 2019

krzysztofjasniok closed this as completed Sep 15, 2019

krzysztofjasniok removed their assignment Sep 15, 2019

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Wrong shipping fee in backend with multiple store views #12889

Wrong shipping fee in backend with multiple store views #12889

tig-dennisvanderhammen commented Dec 27, 2017

magento-engcom-team commented Dec 27, 2017

okorshenko commented Mar 19, 2018

InternetMedicineMan commented Mar 30, 2018 •

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Rickertje commented Sep 7, 2018

Rickertje commented Sep 10, 2018

callumstar commented Sep 14, 2018

callumstar commented Sep 14, 2018

Rickertje commented Sep 14, 2018

tig-dennisvanderhammen commented Sep 14, 2018

Rickertje commented Sep 14, 2018

jhruehl commented Sep 21, 2018 •

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jhruehl commented Sep 21, 2018 •

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Rickertje commented Sep 21, 2018

jhruehl commented Sep 24, 2018

Rickertje commented Oct 24, 2018

jhruehl commented Oct 24, 2018

deadlyw1re commented Mar 15, 2019 •

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krzysztofjasniok commented Sep 15, 2019

magento-engcom-team commented Sep 15, 2019

m2-assistant bot commented Sep 15, 2019

krzysztofjasniok commented Sep 15, 2019

Wrong shipping fee in backend with multiple store views #12889

Wrong shipping fee in backend with multiple store views #12889

Comments

tig-dennisvanderhammen commented Dec 27, 2017

Preconditions

Steps to reproduce

Expected result

Actual result

magento-engcom-team commented Dec 27, 2017

okorshenko commented Mar 19, 2018

InternetMedicineMan commented Mar 30, 2018 • edited Loading

Rickertje commented Sep 7, 2018

Rickertje commented Sep 10, 2018

callumstar commented Sep 14, 2018

callumstar commented Sep 14, 2018

Rickertje commented Sep 14, 2018

tig-dennisvanderhammen commented Sep 14, 2018

Rickertje commented Sep 14, 2018

jhruehl commented Sep 21, 2018 • edited Loading

jhruehl commented Sep 21, 2018 • edited Loading

Rickertje commented Sep 21, 2018

jhruehl commented Sep 24, 2018

Rickertje commented Oct 24, 2018

jhruehl commented Oct 24, 2018

deadlyw1re commented Mar 15, 2019 • edited Loading

krzysztofjasniok commented Sep 15, 2019

magento-engcom-team commented Sep 15, 2019

m2-assistant bot commented Sep 15, 2019

krzysztofjasniok commented Sep 15, 2019

InternetMedicineMan commented Mar 30, 2018 •

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jhruehl commented Sep 21, 2018 •

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jhruehl commented Sep 21, 2018 •

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deadlyw1re commented Mar 15, 2019 •

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