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1.9.3 How to Update, Disable and Enable a User Account
If you are a root user, follow the steps below to make changes to an existing user's account, to disable the account so the user can no longer sign in to the application, or to enable a previously disabled user account to restore sign in privileges.
- Roll over the Admin tab to open the Admin menu.
- Select Update Account. Note: Users with organization admin permissions cannot update existing user accounts. The user can make changes to his or her own account detail page.
- From the User Name list, select the user account you would like to update, disable, or enable.
The User Name list displays the usernames for all users who have an account with your organization(s). The navigation controls at the bottom of the list allow you to navigate through the pages of usernames. You can also change the number of usernames displayed per page, by using the Display editable text field.
- The user's account information appears in the fields in the Account Update column.
How to Update a User's Account
How to Disable a User's Account
How to Enable a User's Account
To make changes to a user's account page:
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Update the fields you wish to change.
How Can I Reset a User's Password?
You can reset the password for the user account by entering a new password in the New Password and New Password Confirmation fields. -
Click the Submit button. (Click the Cancel button to close the user account you are viewing without saving any changes. A blank user account page appears.)
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Give the system time to update the account, then return and view the account profile. The process to modify user accounts can take a little while. If the new user experiences any permission issues, have them try again, 20 minutes later.
When you disable a user's account, the user is no longer able to sign in to the stori.es platform. Note: The user remains in the User Name list, and the user's account can be reactivated using the Enable button. To disable the account:
- Click the Disable button at the bottom of the screen. A message appears in the notification tray to let you know the account has been disabled. Note: When you disable a user account, a blank user account page appears. To reactivate the account so the user you disabled can sign in to stori.es, you must again select the user account from the user name list.
- Give the system time to update the account, then return and view the account profile. The process to modify user accounts can take a little while. If the new user experiences any permission issues, have them try again, 20 minutes later.
Follow these steps to enable a previously disabled user account to restore the user's sign in privileges:
- Click the Enable button at the bottom of the screen. A message appears in the notification tray to let you know the account has been enabled. The user can now sign in to stori.es
- Give the system time to update the account, then return and view the account profile. The process to modify user accounts can take a little while. If the new user experiences any permission issues, have them try again, 20 minutes later.